Assistant Manager - Service Experience - Plaza El Segundo Rack

Nordstrom Inc; El Segundo (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading fashion company is looking for an Assistant Service Experience Manager in El Segundo, California. The role involves enhancing customer experience through coaching and process adoption, while managing financial aspects. Ideal candidates are goal-oriented with strong communication skills and a track record of achieving results.

Benefits

Medical/Vision, Dental, Retirement, and Paid Time Off

Life Insurance and Disability

Merchandise Discount and EAP Resources

Qualifications

• Track record of goal achievement and productivity.
• Ability to prioritize tasks in a fast-paced environment.
• Proficient in multiple operating systems.

Responsibilities

• Assist Service Experience Manager and coach team specialists.
• Drive education efforts and new behavior adoption.
• Manage financial aspects and budgets.

Skills

Organizational skills

Communication

Interpersonal skills

Delegation

Prioritization

Education

High school diploma or equivalent

Tools

MS Windows

iOS

Android

Job description

The ideal Assistant Service Experience Manager candidate is goal-oriented, enthusiastic about the business of fashion, and has demonstrated skills in influencing, collaborating, and driving results to provide an exceptional customer experience.

A day in the life…

Demonstrate ownership of disciplines and process adoption with technology and innovation to enhance the customer experience.

Assist the Service Experience Manager in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes.

Develop relationships with merchandising and store teams to lead and integrate change that promotes customer-driven initiatives.

Assist with financial aspects and budgets to drive efficiencies and continuous improvement within the organization.

Help protect the security and privacy of customer information through education, compliance, and issue resolution.

Perform all Service Experience, Cash Room, and Communication procedures as applicable.

You own this if you have…

A track record of successful results, such as strong productivity and achievement of goals.

Strong organizational, delegation, and follow-through skills.

Clear and effective written and verbal communication, along with strong interpersonal skills.

The ability to prioritize multiple tasks in a fast-paced environment.

Proficiency in multiple operating systems such as MS Windows, iOS, and Android.

A high school diploma or equivalent (preferred).

Our employees are our most important asset, reflected in our benefits, which include:

• Medical/Vision, Dental, Retirement, and Paid Time Off
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

This job posting highlights the most critical responsibilities and requirements. Additional duties, responsibilities, and qualifications may apply.

Nordstrom conducts background checks and considers qualified applicants with criminal histories in accordance with legal requirements.

Applicants requiring assistance or accommodation should contact the nearest Nordstrom location, found at www.nordstrom.com.

Legal notices and requirements may vary by state. Please review the Career Site FAQ for relevant information.

Current Nordstrom employees: To apply, log into Workday, click the Careers button, then Find Jobs.

Pay ranges are provided in compliance with state laws and may vary by location, knowledge, skills, and experience. Pay offers depend on these factors.

Position salary: $19.25 - $30.75 per hour. This position may be eligible for performance-based incentives/bonuses.

Benefits include 401(k).

About Us

We’re a fast-moving fashion company that started as a shoe store in 1901. Our heritage of service is the foundation we’re building on to provide convenience and true connection for our customers. We empower our people to be innovative, creative, and focused on delivering the best service. We are committed to making a positive impact on the world.

Whether you’re a genius engineer, a phenomenal salesperson, or a supply chain pro, we invite you to bring your talents and join our team. We reward great work, promote from within, and celebrate diversity.

CUSTOMER OBSESSED
We strive to know our customers better than anyone else. We listen, anticipate, build trust, and act swiftly to meet their needs.

OWNERS AT HEART
We treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGING
We approach problems with curiosity and create innovative solutions. We unlock potential to be bold, think big, and inspire innovation.

HERE TO WIN
We’re committed to delivering results today and tomorrow. We succeed as a team by supporting and challenging each other to improve daily.

WE EXTEND OURSELVES
We treat each other with respect and kindness. We do small things that make a big difference, creating a welcoming environment where everyone feels connected, valued, and part of one community.