Assistant Manager - Santa Monica

Peet's Coffee; Santa Monica (CA); On-site; USD 52,000 - 60,000; Full time

Job summary

Peet’s Coffee is seeking an Assistant Store Manager to drive operational excellence and customer service in Santa Monica. This role offers growth towards a Store Manager position within 12-18 months, with a focus on leadership, team development, and quality service. Benefits include competitive pay, health insurance, and opportunities for advancement.

Benefits

401(k) plan with generous matching

Full medical, dental, and vision insurance

Tuition scholarship opportunities

Paid vacation, holidays, and sick leave

Monthly bonus program

Free coffee and baked goods

Qualifications

• Minimum of two years’ experience as a retail manager/supervisor.
• Strong customer service standards.
• Ability to develop into a Store Manager role within 12 months.

Responsibilities

• Focus on daily operations of the coffee bar and sales performance.
• Ensure excellent customer service and operational excellence.
• Contribute to the development of Baristas.

Skills

Customer Service

Time Management

Problem Solving

Communication

Job description

Peet’s is currently seeking passionate Assistant Store Managers. The Assistant Store Manager role serves as a developmental role towards becoming a Store Manager, working towards achieving readiness within 12 to 18 months. (Promotional opportunities are contingent upon availability of roles and your flexibility around work location). In the role, Assistant Store Managers expand and deepen that unwavering commitment to mastery by ensuring unparalleled quality and service. They focus on daily operations of the coffee bar, including sales performance, while ensuring excellent customer service. The Assistant Store Manager drives growth through ownership and authenticity while contributing to the development of our Baristas.

What Does it take to be a Successful Assistant Manager?

Inspirational Leader

• Promotes a culture of authenticity, respect, dignity, and integrity.
• Facilitates change and supports employee growth.
• Inspires a shared purpose and engagement.
• Models a passion and commitment to continued success.

Delivers Operational Excellence

• Effectively utilizes tools and has a strong sense of ownership to drive results.
• Has an unwavering commitment to the quality of in-store operations and customer experience.
• Champions the ongoing spirit of development and professional growth across the team.
• Supports a culture that attracts, retains, and develops the highest quality Shift Leaders and Baristas.

The Ideal Candidate will:

• Have a minimum of two years’ experience as a retail manager/supervisor with superior customer service standards and/or related experience and training.
• Have the desire and ability to develop into a ‘ready now’ level for Store Manager role at Peet’s within 12 months.
• Take responsibility for their own development through partnership with the Store Manager and District Leader.
• Consistently demonstrate performance that embodies Peet’s Vision, Mission, and Values.
• Carry a friendly, energetic, personable demeanor and have a passion for great customer service, with a customer-first and quality-focused mentality.
• Maintain professionalism, agility, and composure in a fast-paced environment.
• Possess strong time-management and delegation skills.
• Have good problem-solving skills and sound judgment.
• Be an excellent communicator, relating well to customers and fellow Peetniks at all levels.
• Be extremely reliable and punctual.
• Be capable of performing various physical tasks during the work shift.

What Benefits do Assistant Store Managers Receive?

At Peet’s, we hire the best people and are committed to supporting and rewarding our employees. Benefits include:

• Starting hourly pay, based on a 40-hour work week, between $52,000-$60,000 per year (pay ranges depend on factors such as geography, skills, experience, and sales volume).
• 401(k) plan with generous matching.
• Full medical, dental, and vision insurance.
• Employee Assistance Program, including mental health resources.
• Tuition scholarship opportunities through Oregon State University E Campus and LinkedIn Learning.
• Opportunities for growth and advancement.
• Paid vacation, holidays, and sick leave.
• Monthly bonus program.
• Potential pay adjustments based on performance, role changes, or market conditions.
• Free coffee, baked goods, and employee discounts.

The above statements are intended to describe the general nature and level of work performed by people in this position. Job responsibilities may change according to operational needs. For the complete job description, including essential duties, please see the Assistant Store Manager Job Description. Peet’s is proud to be an Equal Opportunity Employer. Qualified applicants with arrest or conviction records will be considered in accordance with all applicable laws. For more about our craft and our values, please visit our website. We look forward to hearing from you!