Assistant Manager - Room Operations

Climbingmountains; Cambridge (MA); On-site; Full time

Job summary

An established industry player in hospitality seeks an Assistant Manager for Room Operations. This entry-level management role focuses on ensuring the smooth day-to-day functioning of various departments including Housekeeping, Recreation, and Guest Services. You will play a crucial role in maintaining high cleanliness standards, managing staff schedules, and enhancing guest experiences. With a commitment to employee satisfaction and operational excellence, this position offers a dynamic work environment where your contributions will significantly impact guest relations and overall property performance. Join a team that values diversity and fosters an inclusive culture!

Benefits

Comprehensive Health Care Benefits

401(k) Plan with Company Match

Employee Stock Purchase Plan

Paid Time Off

Life Insurance

Travel Discounts

Tuition Assistance

Flexible Spending Accounts

Qualifications

• 3 years experience in guest services or related area required.
• 2-year degree in Hotel Management preferred with 1 year experience.

Responsibilities

• Support daily Rooms Operations and ensure cleanliness standards.
• Manage employee schedules and address questions or concerns.
• Maximize room revenue through effective selling procedures.

Skills

Guest Services

Management Skills

Communication Skills

Problem Solving

Education

High School Diploma or GED

2-Year Degree in Hospitality Management

Tools

Guest Information Tracking System

Job description

Join to apply for the Assistant Manager - Room Operations role at Sheraton Imperial Kuala Lumpur Hotel

Job Summary
Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation, Laundry, Staff, AYS, and Concierge/Guest Services. Position assists in working with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 3 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting the Management of Rooms Operations Activities

• Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.
• Runs and reviews critical information contained in room operations reports.
• Understands the functions of the Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk, and Concierge/Guest Services operations.
• Operates all department equipment as necessary and reports malfunctions.
• Ensures employees have the proper supplies and uniforms.
• Understands night audit procedures and is able to comprehend and utilize reports as necessary.
• Understands and complies with loss prevention policies and procedures.
• Communicates performance expectations to employees in accordance with job descriptions for each position.
• Handles employee questions and concerns.
• Effectively schedules employees to business demands and tracks employee time and attendance.

Contributing Information to Support Managing to Budget

• Supervises same day selling procedures to maximize room revenue and property occupancy.
• Verifies accuracy of room rates to maximize revenue opportunities.
• Uses budgets, operating statements, and payroll progress reports as needed to assist in the management of the Room Operations.
• Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of Room Operations on the overall property financial goals and objectives.

Providing For And Managing The Guest Experience

• Assists in the investigation of employee and guest accidents.
• Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints seeking assistance from supervisor as necessary.
• Assists in the review of comment cards and guest satisfaction results with employees.

The hourly pay range for this position is $26.92 to $30.77. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Management and Manufacturing

Industries: Hospitality