Assistant Manager (Retail/Storage) - KY12

Prime-Storage-Group-; Lexington (KY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health, dental, life, vision insurance

401(k) with company match

Paid time off and holidays

Career advancement opportunities

Job summary

Prime Group Holdings, LLC is hiring an Assistant Manager for its Prime Storage Group facilities. You’ll rent units and trucks, handle inquiries, and build customer relationships while maintaining property standards.

The role involves upselling moving supplies, assisting in unit sizing, and ensuring payments and deposits are processed accurately. Must be capable of lifting 50 lbs and traveling as needed.

Qualifications

• High school diploma or GED is required.
• Experience in fast-paced, customer-facing roles is preferred.
• Strong interpersonal and communication skills, both in person and on the phone.
• Ability to work independently and in a team, learn new apps, and use POS systems.
• Proficiency with Outlook and basic Microsoft products.

Responsibilities

• Rent self-storage units, parking spaces, and related products.
• Convert inquiries into rentals via phone or walk-ins.
• Maintain accounts receivable through collections and payments posting.
• Handle daily bank deposits accurately and timely.
• Upsell moving products and assist in unit sizing decisions.
• Provide prompt, friendly customer service and uphold cleanliness standards.
• Inspect property and perform lock checks; perform other duties as assigned.

Skills

Customer-facing

Interpersonal communication

Teamwork

Technical aptitude with new apps and</

POS systems

Microsoft Outlook

Ability to lift 50 lbs

Valid driver’s license

Education

High School Diploma or GED

Tools

Point of Sale systems

Job description

Overview

Prime Group Holdings, LLC is a vertically integrated private equity real estate firm specializing in self-storage and other alternative real estate asset classes.

With$6.7billion in assets under management, Prime Group is among thelargest private owners and operators of self-storage properties globally, with a portfolio of320+ self-storage assetsacross28 U.S. states,three Canadian provinces, and theU.S. Virgin Islands, totaling24+ million rentable square feet. The firm managesthree flagship fundson behalf of a global investor base, includingPrime Storage Fund III, the largest self-storage dedicated fund ever raised.

Headquartered inSaratoga Springs, NY, Prime Group employs700+ professionalsand maintains a regional office inJupiter, FL and Manhattan, NYalong with investment originations offices inDenver, CO; Hackensack, NJ; Yorktown, VA; and Calgary, Alberta. The firm’s21-person senior leadership teamis supported by specialized teams across sourcing and acquisitions, asset and portfolio management, compliance and legal, property management, information technology, transactions and financing, marketing, accounting, training, and other core functions.

Prime Group’s performance is rooted in a culture ofrespect, teamwork, ethical business practices, accountability, and persistence. The firm places significant value on the relationships it has built with customers, employees, investors, and stakeholders. PitchBook has recognized Prime Group as one of thetop 10 real estate value-add fund managersin its2023 Global Manager Performance Score League Tables.

Position Overview

Join us as a Assistant Manager at Prime Storage Group, where you'll be at the heart of our self-storage facilities! From renting units and trucks to selling merchandise, you'll dive into a dynamic role filled with customer interactions and property maintenance. As our frontline champion, you'll craft exceptional customer relationships and elevate your sales and service like never before!

Responsibilities

• Rent out self-storage units, parking spaces, and other related products


• Convert telephone and walk-in inquiries into rentals


• Maintain accounts receivables through the pursuit of collections, posting of payments, and processing


• Delivery of daily bank deposits accurately and timely


• Upsell moving products and assist in unit sizing decisions


• Greet customers promptly, enthusiastically and professionally


• Understand and sell the features and benefits of the property at all opportunities


• Resolve customer issues in a timely and effective manner


• Consistently deliver exceptional customer service and actively contribute to achieving positive customer reviews and feedback, in alignment with company customer-experience standards and performance expectations


• Ensure that company standards of cleanliness and appearance are met


• Inspect the property, including performing lock checks


• Perform other duties as assigned

Qualifications

• 1-2 years of relevant work experience in a fast-paced, customer-facing environment


• High School Diploma or GED required


• Excellent interpersonal and communication skills, both in person and over the phone


• Ability to work effectively both independently and as part of a team


• Must be technically savvy with the ability to learn new applications and Point of Sale systems


• Proficiency in Microsoft products such as Outlook is required


• Must be physically able to perform routine maintenance duties daily such as walking the property to assess areas of need, maintaining cleanliness of bathrooms, office and hallways, weeding, operating power tools, changing light bulbs and other maintenance related duties


• Must be able to lift 50lbs


• Possession of a valid driver's license, insurance, and reliable transportation


• Availability for travel and flexibility to work at various locations

Benefits

• A healthy work/life balance; most of our facilities are closed by 6:00 pm and closed on Sundays


• Competitive pay and bonus opportunities


• Health, dental, life, vision, short-term disability and long-term disability insurance


• A 401(k) program with a company \"matching\" policy


• Paid time off and paid holidays


• Career advancement opportunities

EQUAL OPPORTUNITY EMPLOYER STATEMENT

Prime Group Holdings is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Pay Range

USD $18.00 - USD $20.00 /Hr.