Assistant Manager, Retail & Production

krispy; Harrisonburg (VA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Weekly Pay

Comprehensive benefits

401(k) plan

PTO

Employee discount program

Education Reimbursement

Life Insurance

Adoption Assistance

Job summary

Krispy Kreme in Harrisonburg, VA is seeking an Assistant Manager to partner with the General Manager to create a WOW in‑store experience and support shop operations. You will foster teamwork, develop staff abilities, and help meet shop goals at this Krispy Kreme location.

Your path includes coaching teammates, assisting in hiring/training, maintaining product knowledge, handling in‑shop accounting tasks, and ensuring proper equipment and sanitation while delivering outstanding guest service.

Qualifications

• High school diploma or equivalent.
• Five years of experience in food service or retail.
• At least 2 years of management experience.
• Must be 18 years of age or over.
• Effective written and verbal communication.
• Travel: 0-10%.
• Authorized to work in the US without sponsorship.

Responsibilities

• Manage and build a team of customer‑focused employees through coaching, measurement, and fostering teamwork.
• Assist General Manager in recruiting, hiring, training, onboarding, and dispute resolution of team members.
• Maintain knowledge of products and current promotions.
• Assist with in‑shop accounting functions, including cash handling, reporting, counting, depositing revenues, and inventory control.
• Ensure equipment and resources are operational for team member use including production equipment, POS system, retail equipment, drive‑thru, and processing equipment.
• Maintain a high level of shop sanitation and cleanliness.
• Provide exceptional customer service to guests by nurturing a culture where all people feel welcomed and loved.

Skills

Effective communication

Leadership

Team building

Customer service

Adaptability

Education

High school diploma or equivalent

Tools

POS system

Job description

Since its founding in 1937, Krispy Kreme’s focus has remained the same - making fresh doughnuts using our founder’s original recipe. The brand’s iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line.

We are looking for Assistant Managers who want to inspire customer wonder! You will work in partnership with our General Managers to create a WOW experience for our A-Glazing customers. You will also provide overall support with shop operations, foster a culture of teamwork, develop staff members’ abilities and competencies, and meet and exceed the goals of the shop established for your location. We love to grow our peeps, so your long‑term objective will be to develop your skills on your journey to becoming a General Manager here at Krispy Kreme.

A Taste of What You Will Be Doing

• Manage and build a team of customer‑focused employees through coaching, measurement, and fostering teamwork.
• Assist General Manager in recruiting, hiring, training, onboarding, and dispute resolution of team members.
• Maintain knowledge of products and current promotions.
• Assist with in‑shop accounting functions, including cash handling, completing corporate financial and operational reporting, counting, and depositing revenues, and managing inventory control.
• Ensure equipment and resources are operational for team member use including production equipment, POS system, retail equipment, drive‑thru, and processing equipment.
• Maintain a high level of shop sanitation and cleanliness.
• Provide exceptional customer service to guests by nurturing a culture where all people feel welcomed and loved.

Your Recipe for Success

• High school diploma or equivalent.
• Five (5) years of experience in a job involving food service or retail industry.
• Has a steadfast commitment to nurture an equitable, unbiased culture where our peeps are empowered to showcase their originality.
• At least 2 years of management experience.
• Must be 18 years of age or over.
• Effective communication skills, both written and verbal.
• Travel Requirements: 0‑10%
• Must be authorized to work in the US without sponsorship.

Physical Demands and Working Conditions

• The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• Exposure to internal and external environmental conditions.
• Shop – fluctuating temperatures and noise levels.
• Exposure to known allergens including but not limited to nuts.
• Non‑air-conditioned production.
• Noise of a production and/or processing area.

Benefits

• Weekly Pay
• Career opportunities – we are growing!
• Comprehensive benefits (medical, vision, and dental insurance).
• Employee discount program.
• 401(k) plan.
• PTO.
• Company events.
• Education Reimbursement.
• Adoption Assistance.
• Life Insurance.
• FSA/HSA Plans.
• Pet Insurance.

Krispy Kreme is an Equal Opportunity Employer

At Krispy Kreme, we believe that your originality sweetens our recipe. We value the diverse ingredients of the ethnicity, national origin, race, age, sex, gender, intersex, or veteran status of every individual. We strive for an inclusive culture that allows each of our peeps to bring their bold authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.