Assistant Manager-Retail Jewelry

Helzberg Diamonds Shops, Inc.; Crystal Lake (CT); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading jewelry retailer is seeking an Assistant Manager to facilitate store operations and enhance sales performance in a dynamic retail environment. This role involves training team members, ensuring exceptional customer service, and collaborating with leadership to meet sales objectives. The ideal candidate will have significant retail experience, strong communication skills, and the capacity to adapt to various customer needs, making them a pivotal part of the team's success.

Qualifications

• 1 to 3 years of retail experience required.
• Experience in a commission environment.
• Ability to supervise others.

Responsibilities

• Assist the Store Manager in achieving sales goals and daily operations.
• Provide exceptional customer service and resolve customer issues.
• Develop and train team members in sales techniques.

Skills

Sales Knowledge

Customer Service

Teamwork

Communication Skills

Flexibility

Education

High School Diploma

Bachelor's degree in business, marketing, retail management, or equivalent

Job description

Assistant Managers at Helzberg Diamonds must demonstrate strong sales knowledge and training ability to assist the retail store in achieving sales goals. Assistant Managers take part in directing the daily retail operations of the store, while progressing through company training programs in preparation for a Store Manager position.

Key responsibilities include:

• Ability to generate sales to exceed personal sales goals
• Ability to work as a team in a sales presentation to overcome customers objections and close additional sales
• Develop selling skills in team members to achieve store goals
• Providing first response to difficult associate and/or customer interactions in the Store Manager's absence
• Ability to provide outstanding customer service to each and every Helzberg Diamonds' guest
• Assist the Store Manager in recruiting top-performing associates

Required Experience: 1 to 3 years
Required Education: High School

The ideal candidate will possess:

• Proven history of selling in a commission environment
• Ability to supervise others to achieve results
• Superior communication skills
• Flexibility to work with a variety of personalities
• One to three years of jewelry retail experience
• Bachelor's degree in business, marketing, retail management, or an equivalent combination of education and experience
• Ability to relocate is a plus
• Must be able to work a flexible work schedule including evenings, weekends, and holidays