Assistant Manager - Retail Automotive

Cassidy Tire & Service; Crystal Lake (IL); On-site; Full time

Job summary

Cassidy Tire & Service is seeking an Assistant Manager for their retail automotive store. This role involves day-to-day oversight, managing employee productivity, and ensuring customer satisfaction in a fast-paced environment. The ideal candidate should have a strong drive for sales, exemplary leadership skills, and a solid background in the automotive repair industry. Join a family-owned business with over 110 years in the industry offering growth opportunities and competitive benefits.

Benefits

Medical, Dental, and Vision Insurance

401k with matching program

PTO

Paid Holidays

Employee Assistance Program

Qualifications

• 5+ years relevant experience in the automotive repair retail industry required.
• 2 years’ experience leading and managing others.
• Proficiency in English (written and verbal) required.

Responsibilities

• Responsible for managing employees including training and coaching.
• Establishes priorities for the store's retail business daily.
• Determines customer needs, problems, and complaints in a professional manner.

Skills

Leadership

Customer Service

Organizational Skills

Communication

Detail-oriented

Education

Relevant experience in automotive repair retail industry

Job description

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Cassidy Tire & Service provided pay range

This range is provided by Cassidy Tire & Service. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$22.00/hr - $25.00/hr

Why Work For Us

• Great people who are committed to doing great work!
• 4 th generation family-owned business that’s been in business for over 110 years
• We value our people and our customers as our first priority!
  
  

Ideal Candidate

This candidate has strong drive to sell and create a positive customer experience for those direct and indirect clientele. The ideal candidate is a known leader, able to manage and motivate employees, ability to manage workflows and maximize efficiencies, while keeping customers satisfied. Given the existing checklists in place, an attention to detail and strong organizational skills are vital to ensuring the proper handling of the stores financial and operations. An understanding of and experience within the automotive repair industry is critical to being able to lead and manage in this environment (retail experience required/commercial experience preferred).

Objective

We are looking for a high energy and driven Assistant Store Manager for Cassidy Tire & Service. The primary responsibility of the position is the oversight and day-to-day running of our retail business at the retail store location. This position will provide store-level leadership while managing the service of customers’ automotive needs. We need a highly motivated leader who enjoys selling, delighting the customer, and managing the workflows of our store. There is a great amount of opportunity and growth for the right candidate.

Responsibilities

• Responsible for managing employees which includes, training, coaching, counseling, and scheduling.
• Effectively manages employee productivity, workflows, branch expenses and inventory.
• Establishes priorities for the stores retail business daily among competing requirements to ensure customer demands are met.
• Commands the ability to quickly build positive relationships with employees, customers, and vendors.
• Determines the customer needs, problems, complaints, requests, questions, and deadlines in a professional manner.
• Learns and maintains current product knowledge of all tires, service and other product lines that are represented, as well as those of competitors.
• Performs tire related inventory functions including knowledge of tire line, tire procedures, tire stock inquiries, and shipping and receiving procedures.
• Performs visual inspections including under hood, under car and wheel off.
  
  

Qualifications

• 5+ years relevant experience in the automotive repair retail industry required.
• 2 years’ experience leading and managing others (managing scheduling, performance issues, coaching and training others.
• 2 years proven ability to generate revenue for a store and retain customer base.
• Ability to review and diagnose potential repairs for all types of vehicles (cars, light trucks, luxury imports) for the following issues: brakes, flushes, front end, suspension, and flushes required. This is to provide oversight or coaching for employees.
• Excellent organizational and communication skills (written and verbal) required.
• Results driven individual who is proactive and very detail oriented required.
• Ability to work a flexible work schedule.
• Proficiency in English (written and verbal skills) required.
• Must have a valid driver’s license.
• Post offer the candidate must pass a physical, drug test, and background check successfully.
  
  

About Us

For over 110 years, it has been our mission at Cassidy Tire & Service to provide our customers with repair services, quality replacement parts, and name brand tires, all at affordable prices.

We are a Chicagoland family business, and our success is driven by employing great people who commit every day to putting our customers first- selling them only what they need and making sure the work performed on their cars is done right the first time, every time. When you join our team, you become an important part of one of the fastest-growing, most profitable companies in the industry. Our continued growth creates promotional opportunities for top performers at all levels of the company.

Benefits

• Medical, Dental, Vision, and Life Insurance
• Supplemental Insurance Plan options
• 401k with matching program
• PTO
• Paid Holidays
• Employee Assistance Program
  
  

Equal Opportunity Employer

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Automotive

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