Assistant Manager - Reston Town Center

Athleta; Reston (VA); On-site; USD 2,769,000 - 3,747,000; Full time

Benefits offered by this job

Merchandise discount

Job summary

Athleta is seeking an Assistant Manager to lead store teams and deliver a best-in-class customer experience in Reston, VA. You will drive sales growth, oversee product operations and merchandising, and mentor a high-performing team to meet performance goals.

As a pivotal member of the management team, you will train and empower Leads, Experts and Brand Associates, ensuring operational excellence and a seamless omni-channel experience for customers across all touchpoints.

Qualifications

• 1–3 years of retail management experience.
• High school diploma or equivalent required.
• Strong communication and customer service skills.
• Able to lead and coach a team to achieve store goals.

Responsibilities

• Drive profitable sales growth through store operations, merchandising and talent development.
• Support execution of store strategy to achieve performance goals.
• Coach Leads, Experts and Brand Associates to deliver best-in-class service.
• Recruit, hire and develop Brand Associates and Experts.
• Own assigned area of responsibility and ensure SOPs are followed.
• Lead service leadership duties and maintain brand standards.
• Represent the brand and stay aware of the retail landscape.
• Promote community involvement and omni-channel experiences.
• Ensure compliance with company policies and procedures.

Skills

Retail management

Customer service

Communication

Education

High school diploma or equivalent

Tools

Retail technology

Job description

About Athleta
For the past 25 years, we’ve committed ourselves and our brand to a single aim: to empower all women and girls. Inspiration. Collaboration. Connection. Inclusivity. It’s what we do best, and we’re on the hunt for people who share our passion for leading an active lifestyle, growing personally as well as professionally, and creating game-changing products and experiences.

About Athleta
For the past 25 years, we’ve committed ourselves and our brand to a single aim: to empower all women and girls. Inspiration. Collaboration. Connection. Inclusivity. It’s what we do best, and we’re on the hunt for people who share our passion for leading an active lifestyle, growing personally as well as professionally, and creating game-changing products and experiences.
We use business as a force for good by putting people and the planet right up there with profit, which is why Athleta is a certified B Corp. Because we know that alone we’re strong, but together we’re unstoppable.
About The Role
As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You’re responsible for driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution of the store strategy to achieve performance goals. Through collaboration with your General Manager and/or Assistant General Manager, you will teach and coach behaviors to Leads, Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers.
What you'll do

• Support strategies and processes to drive store sales and deliver results through a customer centric mindset.
• Recruit, hire and develop highly productive Brand Associate and Expert teams.
• Own assigned area of responsibility.
• Implement action plans to maximize efficiencies and productivity.
• Perform Service Leader duties.
• Ensure consistent execution of standard operating procedures.
• Represent the brand and understand the competition and retail landscape.
• Promote community involvement.
• Leverage omni-channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Who you are

• A current or former retail employee with 1-3 years of retail management experience.
• A high school graduate or equivalent.
• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• Passionate about retail and thrive in a fastpaced environment.
• Driven by metrics to deliver results to meet business goals.
• Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around the sales floor, stockroom and office and lift up to 30 pounds.
• Ability to travel as required.

Hourly Range: $20.10 - $27.20
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.
Benefits at Athleta

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.
• Medical, dental, vision and life insurance.
• For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.