Assistant Manager - Residence - Hyatt Regency Kuala Lumpur at KL Midtown

Hyatt Hotels Corporation; Overland Park (KS); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Entry Level Manager for the Front Office. This role is pivotal in ensuring the department operates efficiently, aligning with corporate strategies while meeting the expectations of employees and guests alike. The successful candidate will assist in supervising daily operations, training staff, and addressing guest inquiries with professionalism. Join a family that values growth and offers numerous opportunities for personal and professional development in a dynamic hospitality environment.

Qualifications

• 2+ years of experience in a similar role within a 5-star hotel.
• Strong knowledge of front office operations and guest relations.

Responsibilities

• Oversee daily operations and coordinate with various departments.
• Supervise and train staff to maintain quality service.

Skills

Leadership

Problem-solving

Communication

Education

Diploma in Hospitality Management

Bachelor's degree in Tourism Management

Job description

Hyatt is a place of learning – similar to a university. The company offers many opportunities for professional and personal growth.

Position: Entry Level Manager, Front Office

Type: Full-time

Location: Local

Summary

You will be responsible for the efficient operation of the department in line with Hyatt International's Corporate Strategies and brand standards, while meeting employee, guest, and owner expectations. The Assistant Manager - Residence assists the Residence Manager and Assistant Front Office Manager - Residence in overseeing daily operations, coordinating with various departments, and providing administrative and guest service support. The role involves supervising and training staff to maintain quality service and operational efficiency, addressing resident inquiries, concerns, and special requests professionally and promptly.

Qualifications

• Diploma or Bachelor's degree in Hospitality or Tourism Management
• Minimum 2 years of experience in a similar role within an international 5-star chain hotel or serviced residence
• Strong leadership, problem-solving, and communication skills
• Knowledge of front office operations, housekeeping, and guest relations

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