Assistant Manager - RDC

Goodwill of Central & Northern Arizona; United States; On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical plans

HRA

Dental plans

Vision plan

401K

Life insurance

EAP

Paid time off

Paid holidays

Job summary

Goodwill of Central and Northern Arizona is seeking a Regional RDC Supervisor to oversee multiple Retail Donation Centers in Glendale, AZ, driving daily operations, budgets, and staff performance. You will lead teams, ensure excellent donor and customer service, and align with company goals.

The role requires 3+ years of supervisory experience, a high school diploma or GED, and proficiency in Microsoft Office; a valid driver's license and clean MVR are required.

Qualifications

• High school diploma or GED required.
• Minimum 3+ years of supervisory experience.
• Ability to speak and read English proficiently; valid driver’s license and clean MVR.

Responsibilities

• Execute operations plan to achieve targeted growth for RDCs and manage payroll and operating costs.
• Ensure excellent customer service to donors and customers and de-escalate issues as needed.
• Coordinate with Donor Services to meet strategic goals and maintain brand standards.
• Oversee day-to-day RDC operations across multiple sites and ensure safety and policy compliance.
• Lead staff development, performance reviews, and coaching to build high-performing teams.

Skills

Supervisory experience

Leadership

Customer service

English proficiency

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

8251 W Union Hills Dr Glendale Arizona, 85308, [phone] Starting Pay :$47,000.00 Annual Position Description: Provides oversight, leadership and achievement of results for multiple Retail Donation Centers (RDC) for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects of daily operations; leading the team and driving the business. Provides leadership and general management skills for both short and long-term success. Key responsibilities include operations, financial management, human resources, and Team Member training & development. Builds and retains motivated high performing teams through effective leadership of line management.

Essential Duties and Responsibilities: Executes operations plan to achieve required targeted growth in daily, monthly, quarterly, and yearly goals for Retail Donation Center’s (RDC’s). Ensures payroll costs and operating costs are managed to budget. Ensures Team Members deliver excellent customer service to donors and customers. Works to de-escalate customer situations while finding an appropriate solution. Coordinates with the Manager of Donor Services to analyze, identify and execute strategic goals and objectives. Ensures locations are clean, well-kept, and reflect the Goodwill brand appropriately. Maintains the day-to-day operations of multiple RDC sites including managing and meeting team member and customer needs. Ensures that team members are operating per company standards and procedures relating to Security, Health and Safety; influences any changes necessary to meet statutory requirements, ensuring minimum risk to team members and the business. Partners with support areas (Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations. Ensures that RDC Team Members are well-trained and fulfill their duties and responsibilities.

Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of RDC Team Members. Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation. Plays critical role in driving company culture change efforts and change management processes. Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills): High School Diploma or GED equivalent required 3+ years supervisory experience required Ability to speak and read English proficiently Must be at least 18 years of age or older Proficient in Microsoft Office Suite Valid drivers' license and clean MVR Ability to pass a background check and drug screen, where applicable for position

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off
• Sick and Vacation Paid Holidays

Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered on these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.

Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws.

Please contact Goodwill of Central and Northern Arizona at 1-833-624-0920 option 6 or [e-mail] if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act. For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at 1-833-624-0920, option 5.