Assistant Manager, PT

Marcus Theatres Corporation

Gurnee (IL)

On-site

USD 19,000 - 28,000

Part time

13 days ago

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Benefits offered by this job

Competitive wages

Holiday pay

Paid vacation

Health benefits (Medical, Dental, Vis

Free movies & meals

Uniforms provided

Scholarship program

Career advancement

Job summary

Marcus Theatres Corporation in Illinois-Gurnee is seeking an Assistant Manager to lead a high-volume theatre team and deliver exceptional guest service in a fast-paced setting.

You will supervise staff, assist with hiring and training, ensure smooth operations, and drive guest satisfaction while upholding company policies and safety standards. Starting pay is $17 per hour with opportunities for growth and development within the organization.

Qualifications

Minimum 18 years of age.
Supervisory experience in a high volume movie theatre, retail or hospitality environment.
Willing and motivated to learn new skills, tasks, and software systems to meet the changing demands of the industry.
Flexible work schedule that includes late evenings, weekends and holidays as dictated by business needs.

Responsibilities

Create a safe and welcoming environment for guests by greeting, anticipating needs, exceeding expectations and implementing creative solutions to provide exceptional service.
Supervise, motivate, reward and coach associates.
Execute systems and processes that keep the theatre running smoothly.
Assist with hiring, training and associate development.
Evaluate key performance indicators to drive guest satisfaction and results.
Identify opportunities to increase brand awareness and drive traffic into the theatre.
Follow direction of the theatre and corporate management teams.

Skills

Supervisory experience

Interpersonal skills

Verbal communication

Written communication

Team leadership

Customer service

Coaching associates

Education

High school diploma or equivalent

College coursework in Business Management and Marketing

Ability to obtain food handling licenses as required

Tools

Microsoft Word

Excel

POS System

Job description

Food. Service. Film. Fun!

Marcus Theatres: where talented people find limitless opportunities!

Join the Marcus Theatres Leadership Team and learn how we have redefined the movie going experience! As an Assistant Manager with Marcus Theatres, you will be a part of a family you can connect with, grow with, and have fun with!

Our Assistant Managers Enjoy...

Competitive Wages & Premium Holiday Pay
Paid Vacation for Full-Time (30+ Hours per Week)
Medical, Dental, Vision & Retirement Benefits for Full-Time (30+ Hours per Week)
Free Movies & Meals
Paid Uniforms
Associate College Scholarship Program
Career Advancement Opportunities

Do You Have What it Takes?

Do people notice your positive attitude, your work ethic, and your excellent communication skills? Do you have the ability to work in a high-volume, fast-paced and team-focused environment? A successful candidate will be passionate about coaching associates to provide exceptional guest service and bring their enthusiasm with them to work each and every day!

We Need YOU.

Your Job Duties May Include...

Create a safe and welcoming environment for guests by greeting, anticipating needs, exceeding expectations and implementing creative solutions to provide exceptional service.
Supervise, motivate, reward and coach associates.
Execute systems and processes that keep the theatre running smoothly.
Assist with hiring, training and associate development.
Evaluate key performance indicators to drive guest satisfaction and results.
Identify opportunities to increase brand awareness and drive traffic into the theatre.
Follow direction of the theatre and corporate management teams.

Marcus Theatres is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination in our hiring and employment practices in accordance with all applicable laws

Broad Description of Duties:

The Assistant Manager plays a significant role in theatre operations. The Assistant Manager leads by example and delivers superior guest service in a fast-paced, clean and safe environment. The Assistant Manager supervises and motivates hourly theatre associates and follows operating policies and procedures to ensure all company objectives are met and to achieve financial targets.

This position reports to the General Manager/Manager. Starting pay at $17

Essential Functions/Job Duties:

Ability to work and problem solve independently;
Ability to learn the different theatre roles and be able to schedule each as business and attendance dictates;
Learn and understand cash handling, pulls, server check out, & deposit preparation;
Learn daily balancing of drawers, reports, safe, and follow all necessary open and closing procedures;
Understand daily business objectives including: staffing levels for the day, events, specials, etc.;
Help maintain internal inventory control including daily soft counts, validation & corrections;
Ability to train, motivate and develop staff;
Use forecasted business levels/attendance to assist with associate schedules;
Assist with daily revision of timesheets and payroll, as needed;
Consistently create a welcoming environment for guests by greeting, anticipating needs, and implementing creative solutions to provide exceptional service;
Assist GM with hiring, training and associate development;
Operate projection equipment including projectors, servers and sound equipment;
Understand our business model and demonstrate desired behaviors for all staff by driving sales within facility including MMR, loyalty registration, upselling, suggestive selling, etc.;
Understand and enforce all corporate policies, rules & procedures. Enforce applicable federal, state, and local laws and regulations as well as learn all audit process to maintain theatre compliance;
Answer all NPS comments and manage theatre inbox;
Facilitate any guest issues and create a positive recovery for the guest;
Partner with key vendors and order concession items, liquor, soda, dry goods and janitorial supplies as needed;
Responsible for general maintenance of front of house, back of house and kitchen line. Monitor cleanliness, stock levels , safety issues, mechanical issues & aesthetics;
Understanding PCI compliancy and how to handle any safety concerns in the building (Accident Reports, TCAT, etc);
Working knowledge of computer systems (including Microsoft Word, Excel, POS System) and technology within the facility including troubleshooting and resolution of any issues(Vista, Cielo, etc);
Preserve confidentiality of theatre information and passwords including knowledge of and adherence to PCI regulations;
Process daily corporate office or supervisor requests via phone and email;
Coach and counsel associates and understand the procedures involved to do so;
Understanding the new hire process , necessary paperwork/documents and orientation process;
Perform other such duties as may be assigned by Director of Operations, District Director, General Manager and Manager

*The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

Job Requirements:

Minimum 18 years of age;
Supervisory experience in a high volume movie theatre, retail or hospitality environment;
Possess strong interpersonal, verbal, and written communication skills;
Willing and motivated to learn new skills, tasks, and software systems to meet the changing demands of the industry;
Flexible work schedule that includes late evenings, weekends and holidays as dictated by business needs;
Ability to stay calm under pressure or during difficult situations;

Physical Requirements:

While performing the duties of this job, the employee is frequently required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls. The employee is required to stand, and/or walk. The employee must occasionally lift and/or move up to 50 lbs. while moving kitchen/cooking or concession items in bulk or small packages. Specific vision abilities required by this job include close vision and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position. Work is performed in a theater, kitchen and office environment. The noise level is usually low to moderate with an occasional loud environment. Wearing a face mask is required during scheduled working hours. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

License or Certification Required:

Ability to obtain any government and hospitality required license or certificate. Example: State Health Card Permit, Local Food Service/Handling Permit, State Liquor Service Permit, etc

Education Required: