Assistant Manager: Product Sales & Services - Hourly

Vail Resorts; Kansas City (MO); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Ski passes

Employee discounts

401(k) Retirement Plan

Employee Assistance Program

Excellent training and professional发展

Referral Program

Job summary

Snow Creek Ski Area in Kansas City, MO is hiring for winter 2026/27 for Cooks, Drivers, Instructors and more. This seasonal role offers one of the industry's highest compensation rates, free passes, and access to employee discounts while you work in the mountains.

Join a team that delivers exceptional guest service, supports growth through Epic Service training, and provides wellness benefits. Positions are rolling with applications accepted until December 15th or until filled.

Qualifications

• High School Diploma or GED Equivalent required; college preferred
• 2-4 years of supervisory experience preferred
• Strong computer skills including Microsoft applications is required
• Must be able to communicate fluently in English
• Ability to sit or stand for extended periods of time is required
• Flexibility to work both inside and outside with exposure to the elements is required
• Ability to work a flexible schedule including nights, holidays, and weekends is required

Responsibilities

• Manage daily operations of Product Sales & Services, including collaboration with other departments & providing front line support as necessary
• Maintain knowledge of and adhere to all applicable laws, regulations, and company policies
• Monitor and document teammate performance and behavior to provide meaningful feedback and direction, providing recognition, correction action or escalations if necessary
• Oversee all hiring, development, support, training, and scheduling of PSS team members
• Receive and assess guest questions, comments, and complaints while providing timely resolutions
• Monitor and maintain PSS facilities, equipment, inventory, payroll, and budgets
• Participate in leadership forums providing feedback and input on PSS & overall resort operations, training, and continuous improvement opportunities
• Other duties as assigned

Skills

Supervisory experience

Microsoft Office

Fluent English

Education

High School Diploma or GED Equivalent

Job description

Now hiring for winter 2026/27 - Cooks, Drivers, Instructors & more.

Location: Kansas City, MO, US

Company: Snow Creek Ski Area

Shift Type: Winter Seasonal 2026/2027

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Service is the foundation of everything we stand for at Vail Resorts and our Product Sales & Services (PSS) team is the first stop in creating this Experience of a Lifetime. This role serves as the primary leader of the department and is responsible for managing all PSS operations including ticketing, group sales, and guest services.

Job Specifications

• Starting Wage:$25.00 -$28.60
• Employment Type:Winter Seasonal 2026/2027
• Shift Type:Full Timehours available
• Minimum Age:At least 18 years of age
• Housing Availability:No

Job Responsibilities

• Manage daily operations of Product Sales & Services, including collaboration with other departments & providing front line support as necessary
• Maintain knowledge of and adhere to all applicable laws, regulations, and company policies
• Monitor and document teammate performance and behavior to provide meaningful feedback and direction, providing recognition, correction action or escalations if necessary
• Oversee all hiring, development, support, training, and scheduling of PSS team members
• Receive and assess guest questions, comments, and complaints while providing timely resolutions
• Monitor and maintain PSS facilities, equipment, inventory, payroll, and budgets
• Participate in leadership forums providing feedback and input on PSS & overall resort operations, training, and continuous improvement opportunities
• Other duties as assigned

Job Requirements

• High School Diploma or GED Equivalent required; college preferred
• 2-4 years of supervisory experience preferred
• Strong computer skills including Microsoft applications is required
• Must be able to communicate fluently in English
• Ability to sit or stand for extended periods of time is required
• Flexibility to work both inside and outside with exposure to the elements is required
• Ability to work a flexible schedule including nights, holidays, and weekends is required

The expected pay range is$25.00 -$28.60. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.