Assistant Manager - Post-Audit Operations (Healthcare)

EXL; Pittsburgh (Allegheny County); On-site; USD 32,000 - 52,000; Full time

Job summary

EXL is seeking an on-site Banking & Financial Operations specialist in Pittsburgh to ensure precise handling of live check payments and deposits. You will maintain check registers, use RDC scanners, and reconcile banking activity while supporting payment integrity tasks for healthcare claims processing.

The role emphasizes attention to detail, regulatory compliance, and collaboration across departments to resolve discrepancies and support audits.

Qualifications

• Associate or bachelor’s degree in business, finance, accounting, healthcare administration, or a related field.
• Minimum of two years of banking, treasury, cash management, payment processing, healthcare finance, or related financial operations experience.
• Experience using online banking platforms and processing financial transactions.
• Strong attention to detail with the ability to identify discrepancies and maintain accurate records.
• Excellent organizational, analytical, and time management skills.
• Proficiency in Microsoft Office applications, particularly Excel.
• Ability to maintain confidentiality while handling sensitive financial and healthcare information.

Responsibilities

• Receive, open, and process live check payments following security and internal controls.
• Create and maintain accurate check registers to track deposits and activity.
• Process daily live check deposits accurately within service level expectations.
• Use RDC scanners to prepare, scan, and deposit checks from healthcare clients.
• Reconcile daily deposits against internal records and resolve discrepancies.
• Maintain documentation of deposit activity and banking records.
• Support audits by maintaining organized financial records.
• Ensure compliance with banking procedures, internal controls, HIPAA, and policies.
• Perform basic payment integrity activities to support healthcare claims accuracy and recovery.
• Review and process payment integrity documentation and supporting records.
• Assist with identifying overpayments, recoveries, refunds, and adjustments.
• Collaborate with internal departments to support investigations and resolve discrepancies.
• Assist with data entry, reporting, and administrative tasks related to payment integrity.
• Support process improvements that enhance accuracy and efficiency.
• Communicate with providers via phone and email to resolve questions.

Skills

Attention to detail

Organizational skills

Analytical skills

Time management

Confidentiality

Communication

Education

Associate or Bachelor's degree in Business, Finance, Accounting, Healthcare Administration, or related field

Tools

Excel

RDC scanners

Job description

This on-site position ensures the accurate and timely handling of live check payments, banking transactions, and payment integrity workflows. Responsibilities include receiving and processing live checks, maintaining check registers, depositing funds using remote deposit capture (RDC), reconciling banking activity, and performing foundational payment integrity tasks to support accurate claims payment and recovery efforts.

The ideal candidate has prior banking or financial operations experience, exceptional attention to detail, and an interest in healthcare payment integrity. This role requires the ability to balance financial responsibilities with administrative payment integrity functions while maintaining compliance with organizational policies and regulatory requirements.

*Base Pay Range: $23.00 - $38.00/hr

For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits

RESPONSIBILITIES:

Banking & Financial Operations

• Receive, open, and process live check payments in accordance with established security and internal control procedures.
• Create and maintain accurate check registers to track incoming checks and deposit activity, ensuring complete auditability and accountability.
• Process daily live check deposits accurately and within established service level expectations.
• Utilize remote deposit capture (RDC) scanners to prepare, scan, and deposit checks received from healthcare clients and partners.
• Navigate online banking systems to verify deposits, monitor account activity, and research banking transactions.
• Reconcile daily deposits against internal payment records and investigate and resolve discrepancies.
• Maintain complete and accurate documentation of deposit activity, check registers, and banking records.
• Support internal and external audits by maintaining organized financial records.
• Ensure compliance with banking procedures, internal controls, HIPAA requirements, and organizational policies.

Payment Integrity Support

• Perform basic payment integrity activities in support of healthcare claims payment accuracy and recovery initiatives.
• Review and process payment integrity documentation and supporting records.
• Process outgoing payment integrity checks by matching them with their corresponding backup materials in compliance with internal policies and deadlines
• Assist with identifying and tracking overpayments, recoveries, refunds, returned checks, and payment adjustments.
• Maintain accurate records related to payment integrity projects and case tracking.
• Collaborate with internal departments to support payment integrity investigations and resolve payment and vendor discrepancies.
• Assist with data entry, reporting, and administrative functions related to payment integrity and medical record operations.
• Support process improvement initiatives that enhance payment accuracy, financial integrity, and operational efficiency.
• Perform outreach via phone and email to resolve provider collections questions.
• Perform other payment integrity and financial operations duties as assigned.

QUALIFICATIONS:

Required

• Associate or bachelor’s degree in business, Finance, Accounting, Healthcare Administration, or a related field preferred.
• Minimum of two years of banking, treasury, cash management, payment processing, healthcare finance, or related financial operations experience.
• Experience using online banking platforms and processing financial transactions.
• Strong attention to detail with the ability to identify discrepancies and maintain accurate records.
• Excellent organizational, analytical, and time management skills.
• Proficiency in Microsoft Office applications, particularly Excel.
• Ability to maintain confidentiality while handling sensitive financial and healthcare information.

Preferred

• Experience in healthcare payment integrity, revenue cycle, claims processing, or healthcare finance.
• Familiarity with healthcare claims, insurance payments, recoveries, or provider reimbursement.
• Experience operating remote deposit capture (RDC) scanners or similar banking equipment preferred.
• Knowledge of reconciliation practices, audit support, and internal financial controls.
• Understanding of HIPAA requirements related to protected health information (PHI).

*The posted base salary range is the hiring base salary range for this role. Final offers are based on several factors, including: the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position.