Assistant Manager - Popeyes

Goose Creek Distribution Inc; Princess Anne (MD); On-site; USD 38,000 - 46,000; Full time

Job summary

Goose Creek Distribution Inc. is seeking an Assistant Manager to support the General Manager in operating daily restaurant activities in Princess Anne, MD. You will lead a team, train hourly staff, and ensure customer satisfaction while upholding safety and quality standards.

The role requires a positive attitude, reliability, and ability to manage schedules, handle deposits, and supervise shifts in coordination with the General Manager. Weekend/holiday availability is required.

Qualifications

• Commitment to customer service excellence.
• Demonstrates leadership and can supervise a restaurant team.
• Ability to train and coach hourly staff effectively.
• Adheres to company policies, procedures and safety standards.
• Maintains punctuality, reliability and professional appearance.

Responsibilities

• Respond to customer inquiries or complaints to ensure satisfaction.
• Supervise day-to-day tasks and performance of team members.
• Assist with planning and preparing work schedules and assignments.
• Support training and coaching of team members on procedures and standards.
• Ensure adherence to safety, security, quality, and store operations policies.

Skills

Customer service

Leadership

Team supervision

Training and coaching

Policy compliance

Education

Serve Safe Certification

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Position Summary

The Assistant Manager is responsible for supporting the General Manager. He or she is also responsible to meet and/or exceed performance goals according to corporate objectives. These objectives include developing and training hourly team members.

Essential Duties and Responsibilities

• Ensures a pleasant experience for all customers, responds to customer complaints or inquiries.
• Ensures orders meet and exceed customers’ satisfaction.
• Assists with supervising the day-to-day task assignment and performance of team members.
• Assists with the management of all matters relating to team members – training and coaching.
• Assists with planning and preparing work schedules and coordinates daily assignments and activities of team members.
• Adheres to all city, county, and state regulations.
• Ensures execution of established safety, security, quality, and store operations policies, procedures and practices.
• Ensures standards on food preparation and handling.
• Prepares daily deposit.
• Completes daily paperwork and other reports.
• Conducts periodic inventories.
• Maintains a clean restaurant at all times.
• Ensures profitability.
• All situations must be avoided that may create a conflict of interest including outside employment in a similar business.
• All duties must be performed in a manner that is free from unlawful harassment.
• The Assistant Manager will be able and willing to perform all duties of a typical restaurant team member.

Requirements

• Possess a positive commitment to customer service.
• Be a leader in following all Company policies and procedures.
• Provides motivation and learning opportunities for fellow team members.
• Assists with effectively implementing solutions to restaurant challenges.
• Displays outstanding work ethics at all times in the areas of honesty, efficiency, professionalism and dependability.
• Displays punctuality and a neat appearance.
• Displays initiative in improving restaurant and personal performance.
• Be knowledgeable of products, pricing and promotions.
• Always demonstrates leadership qualities.
• Must be able to work all shifts including weekends and holidays and will typically work and supervise shifts on an alternating basis with the General Manager.
• Must pass online training and receive Serve Safe Certification.
• Must pass the background check and drug free workplace requirements.
• Must possess a valid drivers license.

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
• This position requires constant standing, bending, and reaching.
• Ability to perform tasks in all areas of the restaurant which may include exposure to the cold while working in the cooler/freezer and while maintaining the parking lot and exterior of the restaurant's perimeter.

This position is currently accepting applications.