Assistant Manager, Plaza del Lago

Veronica Beard; Wilmette (IL); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Merchandise discounts

Clothing allowance

Short-term incentive program

Comprehensive benefits package

Job summary

Veronica Beard in Wilmette (Plaza del Lago) seeks an Assistant Manager to support the Store Manager, deliver an exceptional shopping experience, and uphold visual and operational standards.

You will act as Manager-on-Duty in the GM's absence, lead a sales-focused team, train associates, and ensure accuracy in cash, inventory and paperwork while maintaining brand image.

Qualifications

• Minimum of 2 years in a retail management role.
• Experience in women's apparel.
• Flexible schedule including nights and weekends.
• Strong verbal and communication skills.
• Ability to analyze data and manage store operations.

Responsibilities

• supervise staff in the absence of General Manager.
• Strives for sales excellence and results.
• Ensures selling standards are met.
• Works with customers and models excellent customer service and clienteling skills.
• Maximizes sales through strong floor supervision.

Skills

Retail management

Customer service

Communication

Team leadership

Job description

The Assistant Manager is responsible for assisting the Store Manager in maximizing sales, providing an exceptional shopping experience for the customer and managing the store in accordance with the company visual and operational standards. The Assistant Manager assumes responsibility for the operations of a store as "Manager-on-Duty" in the absence of the General Manager. This role is based in our Plaza del Lago location.

Responsibilities:

SALES LEADERSHIP:

• Assumes Manager's role in supervising staff in the absence of General Manager.
• Strives for sales excellence and results.
• Ensures selling standards are met.
• Works with customers and models excellent customer service and clienteling skills.
• Maximizes sales through strong floor supervision.

ASSOCIATE DEVELOPMENT:

• Ensure associates are trained on product knowledge, selling skills, customer service and operations.
• Provides information and feedback for Sales Associates.
• Team sells with Sales Associates to contribute to the development of the selling team.

OPERATIONAL EXCELLENCE:

• Protects store payroll by managing wage costs, salaries, and allowable hours.
• Controls the company's assets, i.e. key control, loss prevention measures, inventory paperwork and company standards of conduct per the employee handbook.
• Strives for 100% accuracy and compliance in cash, inventory, fixtures and property.

STORE STANDARDS:

• Helps execute floor set and promotional directives.
• Works as a member of the team to ensure all store standards are met.
• Understands, supports and complies with all company policies and procedures.
• Helps control all company assets (i.e., payroll hours, fixtures, cash, inventory and property) and completes all paperwork promptly and accurately.

MERCHANDISING/VISUAL:

• Ensure execution of effective merchandising strategies and directives.
• Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times.
• Ensure the presentation of all displays, fixtures and all visual areas is reflective of the current visual direction.
• Identify and communicate product concerns in a timely manner.
• Communicate inventory needs to support the business goals.
• Provides timely feedback to stores regarding visual direction in partnership with Retail Director.

FASHION/STYLING:

• Represents the fashion and style of Veronica Beard
• Knowledge of current fashion trends and styles
• Appreciation and demonstration of an overall finished fashion look
• Understanding of fashion-forward styling techniques
• Comfortable with being on camera for social media purposes (both stills and video)

MISCELLANEOUS:

• Adheres to company guidelines of dependability, including attendance and requirements.
• Attends Store Meetings.

Requirements:

• Minimum of 2 years in a retail management position/experience in women's apparel (or related field).
• Ability to work a flexible schedule, including nights and weekends.
• Strong verbal and communication skills.
• Strong observation skills – identifying and assessing customer and employee behavior, reactions, floor awareness, etc.
• Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures.
• Ability to create a quality working environment that will encourage others to develop and excel.
• Foster a work climate that inspires mutual trust, respect, professionalism and teamwork to achieve goals.

The base salary range for this role is between $55,000 and $60,000. The relevant base salary will vary depending on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets, experience, training, degrees, and certifications. The base salary is just one component of our total compensation offerings, which consist of a comprehensive benefits package as well as a short-term incentive program, clothing allowance, and merchandise discounts.

• comprehensive benefits package
• short-term incentive program
• clothing allowance
• merchandise discounts

At Veronica Beard, we are committed to creating and maintaining a workplace where every single employee can thrive and feel valued. As a company, we firmly believe that there is strength in diversity. We seek to recruit talent from various perspectives and backgrounds and are actively seeking candidates with a dedication to advancing equity, inclusion, and racial and social justice in their work.

Veronica Beard is committed to an environment of mutual respect and is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, or basis of disability or any other federal, state or local protected class.