Associate General Manager, Madison Ave

Veronica Beard; New York (NY); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Clothing allowance

Merchandise discounts

Benefits package

Short-term incentive plan

Job summary

Veronica Beard on Madison Ave in New York seeks an Associate General Manager to partner with the General Manager to maximize sales and deliver an exceptional shopping experience, while overseeing store standards, visual execution, payroll, and clienteling.

The role develops high-performance teams, shares duties as Manager-on-Duty, supports staffing and training, and ensures brand image through merchandising, operations and loss prevention.

Qualifications

• Minimum of 2 years Store and/or Assistant Manager position/experience in women's apparel.
• Ability to work a flexible schedule, including nights and weekends.
• Strong verbal and communication skills.
• Strong observation skills - identifying and assessing customer and employee behavior, reactions, floor awareness, etc.
• Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures.
• Ability to create a quality working environment that will encourage others to develop and excel.
• Foster a work climate that inspires mutual trust, respect, professionalism and teamwork to achieve goals.

Responsibilities

• Assumes Manager's role in supervising staff and creating an outstanding sales and customer service environment in absence of General Manager
• Strives for sales excellence and results, maximizing sales through strong floor supervision
• Assists with setting weekly, monthly and seasonal goals for staff
• Works with customers and models excellent customer service and clienteling skills.
• Develops Sales Associates to be experts in the selling steps and client building through utilizing the Sales Training Programs and the Client Books
• Ensure associates are trained on product knowledge, selling skills, customer service and operations to support the brand experience
• Coaches team members on performance and shares feedback with General Manager creating alignment and consistency
• Team sells with Sales Associates to contribute to the development of the selling team
• Creates enthusiasm and excitement within store to motivate high-performance teams
• Protects store payroll by assisting General Manager with hiring process and creating store schedules that protect the business on allowable payroll hours
• Controls company's assets, i.e. key control, loss prevention measures, inventory paperwork and company standards of conduct
• Strives for 100% accuracy and compliance in cash, inventory, fixtures and property
• Helps execute floor-set and promotional directives in partnership with General Manager and/or Product DOR
• Supervises the overall cleanliness and organization of the sales floor and backroom ensuring store appearance and atmosphere supports and reinforces the brand image
• Understands, supports and complies with all company policies and procedures
• Helps control all company assets (i.e., payroll hours, fixtures, cash, inventory and property) and completes all paperwork promptly and accurately
• Ensure execution of effective merchandising strategies and directives
• Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
• Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
• Identify and communicate product concerns in a timely manner
• Communicate inventory needs to support the business goals
• Represents the fashion and style of Veronica Beard
• Knowledge of current fashion trends and styles
• Appreciation and demonstration of an overall finished fashion look

Skills

Sales leadership

Customer service

Communication skills

Team development

Clienteling

Job description

The Associate General Manager is responsible for working in partnership with the General Manager to maximize sales, provide an exceptional shopping experience for the customer, and manage the store's visual and operational standard, including the store's shrink %, wage cost and clienteling. The Associate General Manager will support staffing, training and developing high-performance teams and assume responsibility as the "Manager-on-Duty" in the absence of the General Manager. This role is based in our Madison Ave location.

Responsibilities:

SALES LEADERSHIP:

• Assumes Manager's role in supervising staff and creating an outstanding sales and customer service environment in absence of General Manager
• Strives for sales excellence and results, maximizing sales through strong floor supervision
• Assists with setting weekly, monthly and seasonal goals for staff
• Works with customers and models excellent customer service and clienteling skills.
• Develops Sales Associates to be experts in the selling steps and client building through utilizing the Sales Training Programs and the Client Books

ASSOCIATE DEVELOPMENT:

• Ensure associates are trained on product knowledge, selling skills, customer service and operations to support the brand experience
• Coaches team members on performance and shares feedback with General Manager creating alignment and consistency
• Team sells with Sales Associates to contribute to the development of the selling team
• Creates enthusiasm and excitement within store to motivate high-performance teams

OPERATIONS EXCELLENCE:

• Protects store payroll by assisting General Manager with hiring process and creating store schedules that protect the business on allowable payroll hours
• Controls company's assets, i.e. key control, loss prevention measures, inventory paperwork and company standards of conduct
• Strives for 100% accuracy and compliance in cash, inventory, fixtures and property

STORE STANDARDS:

• Helps execute floor-set and promotional directives in partnership with General Manager and/or Product DOR
• Supervises the overall cleanliness and organization of the sales floor and backroom ensuring store appearance and atmosphere supports and reinforces the brand image
• Understands, supports and complies with all company policies and procedures
• Helps control all company assets (i.e., payroll hours, fixtures, cash, inventory and property) and completes all paperwork promptly and accurately

MERCHANDISING/VISUAL:

• Ensure execution of effective merchandising strategies and directives
• Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
• Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
• Identify and communicate product concerns in a timely manner
• Communicate inventory needs to support the business goals

FASHION SAVVY:

• Represents the fashion and style of Veronica Beard
• Knowledge of current fashion trends and styles
• Appreciation and demonstration of an overall finished fashion look

QUALIFICATION REQUIREMENTS:

• Minimum of 2 years Store and/or Assistant Manager position/experience in women's apparel (or related field)
• Ability to work a flexible schedule, including nights and weekends.
• Strong verbal and communication skills.
• Strong observation skills - identifying and assessing customer and employee behavior, reactions, floor awareness, etc.
• Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures.
• Ability to create a quality working environment that will encourage others to develop and excel.
• Foster a work climate that inspires mutual trust, respect, professionalism and teamwork to achieve goals.

The base salary range for this role is between $75,000 and $80,000. The relevant base salary will vary depending on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets, experience, training, degrees, and certifications. The base salary is just one component of our total compensation offerings, which consist of a comprehensive benefits package as well as a short-term incentive program, clothing allowance, and merchandise discounts.

At Veronica Beard, we are committed to creating and maintaining a workplace where every single employee can thrive and feel valued. As a company, we firmly believe that there is strength in diversity. We seek to recruit talent from various perspectives and backgrounds and are actively seeking candidates with a dedication to advancing equity, inclusion, and racial and social justice in their work.

Veronica Beard is committed to an environment of mutual respect and is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, or basis of disability or any other federal, state or local protected class.