Assistant Manager - Pinnacle (The)

Gap Inc.; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Assistant Manager to lead a dynamic team in a fast-paced retail environment. This role involves driving sales growth, enhancing customer experiences, and developing talent within the store. You will collaborate with management to implement strategies that maximize efficiency and productivity while ensuring compliance with standards. If you're passionate about retail and thrive on metrics-driven results, this opportunity allows you to inspire and mentor others while making a significant impact on the store's success.

Qualifications

• 1-3 years of retail management experience.
• Ability to communicate effectively with customers and team.

Responsibilities

• Drive store sales and deliver results through a customer-centric mindset.
• Recruit and develop productive Brand Associate and Expert teams.

Skills

Retail Management

Customer Service

Team Leadership

Sales Strategy

Communication Skills

Education

High School Diploma or Equivalent

Tools

Retail Technology

Job description

About the Role

As an Assistant Manager, you set the tone for the store and the team, helping to bring our brand to life for our customers. You are responsible for driving profitable sales growth through all aspects of the store, including customer and product operations, merchandising, and talent development. You support the execution of the store strategy to achieve performance goals. In collaboration with your General Manager and/or Assistant General Manager, you will teach and coach behaviors to Leads, Experts, and Brand Associates to cultivate a high-performing team that delivers a best-in-class customer experience.

What You'll Do

1. Support strategies and processes to drive store sales and deliver results through a customer-centric mindset.
2. Recruit, hire, and develop highly productive Brand Associate and Expert teams.
3. Own assigned areas of responsibility.
4. Implement action plans to maximize efficiencies and productivity.
5. Perform Service Leader duties.
6. Ensure consistent execution of standard operating procedures.
7. Represent the brand and understand the competition and retail landscape.
8. Promote community involvement.
9. Leverage omni-channel strategies to deliver a frictionless customer experience.
10. Ensure all compliance standards are met.

Who You Are

• A current or former retail employee with 1-3 years of retail management experience.
• A high school graduate or equivalent.
• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• Passionate about retail and thrive in a fast-paced environment.
• Driven by metrics to deliver results and meet business goals.
• Determined to lead and inspire others to learn and grow through coaching and mentoring.
• Able to work a flexible schedule, including holiday, evening, overnight, and weekend shifts.
• Able to utilize retail technology and maneuver around the sales floor, stockroom, and office; capable of lifting up to 30 pounds.
• Ability to travel as required.