Assistant Manager - Pandora Boutique, Spotsylvania Mall

REEDS Jewelers, Inc.; Fredericksburg (VA); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401k

Merchandise discounts

Career growth

Drug-free workplace

Job summary

REEDS Jewelers is seeking an Assistant Store Manager for our Pandora Boutique to lead a high-performing team and drive exceptional client experiences. You will partner with the Store Manager to achieve sales goals, mentor staff, and ensure flawless store operations in a luxury jewelry environment.

The ideal candidate is results-driven, client-centric, and passionate about the Pandora and REEDS brands, with flexibility to work evenings, weekends, and holidays.

Qualifications

• Experience in retail, preferably within luxury, specialty, or jewelry retail.
• Passion for the Pandora and REEDS brand
• Strong leadership presence with the ability to inspire, guide and develop a team.
• Proficient in POS systems, clienteling tools, Microsoft Office and digital commerce platforms.
• Availability to work a flexible schedule including evenings, weekends and holidays.
• High School Diploma/Equivalent
• Must be legally eligible to work in the U.S.
• Must be able to sit or stand for extended periods as required

Responsibilities

• Sales Leadership: Partner with the Store Manager to exceed sales goals and KPIs; be a sales leader and mentor on the floor; drive growth through product strategies and promotions; foster customer relationships.
• Client Experience: Deliver exceptional service, ensure a personalized shopping experience, support the team during peak times, use feedback to refine service strategy.
• Team Development: Support hiring and retention, mentor team members, provide coaching and recognition, promote learning, teamwork and performance.
• Operational Excellence: Keep daily operations smooth, uphold policies, monitor inventory and loss prevention, optimize back-of-house processes.

Skills

Leadership

Customer service

Team development

Clienteling

Education

High School Diploma or equivalent

Tools

POS systems

Clienteling tools

Microsoft Office

Digital commerce platforms

Job description

Join us today at our Pandora Boutique! This location is exclusively Pandora-branded owned and operated by REEDS Jewelers, a family-run company celebrating excellence since 1946. REEDS is known for its high standards of quality, personalized service, and ethical leadership in the jewelry and luxury retail industry. Learn more about our story and career opportunities at REEDS.jobs.

About Pandora

Pandora is a global leader in self-expression through jewelry, renowned for its iconic charm bracelets, elegant rings, and timeless necklaces. With a bold commitment to sustainability- the brand continues to set the standard in innovation and responsible craftsmanship. Working in a Pandora boutique means more than just selling jewelry- it’s about helping customers celebrate life’s moments and milestones. As the face of a beloved global brand, boutique team members connect with passionate, loyal clients who return time and again to build meaningful personal collections. Every day is an opportunity to create unforgettable experiences.

The Role: Assistant Store Manager

We're looking for aresults-driven, client-centric Assistant Store Managerto support the Store Manager in leading a high-performing team. This role is instrumental in driving sales, developing team talent, and ensuring operational excellence while bringing REEDS' values to life on the sales floor. You'll help create a culture of passion, integrity, and service where every customer feels valued.

What You'll Do

Sales Leadership

• Partner with the Store Manager to exceed sales goals and KPIs.
• Be a sales leader and mentor on the floor, leading by example.
• Drive growth through key product strategies and promotional execution.
• Foster new and repeat customer relationships through client development efforts.

Client Experience

• Deliver and coach exceptional customer service at every touchpoint.
• Ensure an elevated and personalized shopping experience.
• Actively support the team during peak traffic and high-stakes moments.
• Use feedback to refine store experience and service strategy.

Team Development

• Support hiring and retention of top-tier talent.
• Mentor team members and provide actionable coaching and recognition.
• Promote a culture of learning, teamwork, and performance.
• Help manage training, development, and performance tracking.

Operational Excellence

• Keep daily operations running smoothly and efficiently.
• Uphold company policies and ensure compliance.
• Monitor inventory, loss prevention, and store standards.
• Optimize processes and back-of-house organization.

Our Values

We live and lead through REEDS' guiding principles:

• Integrity- Do what's right, always.
• Performance Excellence- Drive results, embrace growth.
• Stewardship- Build trust with every action.
• Professionalism- Lead with confidence and consistency.
• Entrepreneurial Spirit- Think big, act boldly.
• Team Orientation- Collaborate and uplift others.
• Passion- Love what you do and have fun doing it.

Required Qualifications

• Experience in retail, preferably within luxury, specialty, or jewelry retail.
• Passion for the Pandora and REEDS brand
• Strong leadership presence with the ability to inspire, guide and develop a team.
• Proficient in POS systems, clienteling tools, Microsoft Office and digital commerce platforms.
• Availability to work a flexible schedule including evenings, weekends and holidays.
• High School Diploma/Equivalent
• Must be legally eligible to work in the U.S.
• Must be able to sit or stand for extended periods as required

Preferred Qualifications

• Previous coursework or certification from the Gemological Institute of America (GIA)
• Passion for jewelry, watches and Pandora

REEDS Jewelers offers a comprehensive compensation program that includes health/dental/life/LTD insurance, 401k, merchandise discounts, career growth and a drug free workplace.

REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.