Assistant Manager - Optical

Nationalvision1; Morrow (GA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health & Dental Insurance

401k Retirement Savings

Flex Spending Account

Generous Paid Time Off & Company HOLID

Parental Leave

Employee Eyewear Discount

Overtime pay when applicable

Job summary

National Vision is seeking an experienced store leader to drive optical sales, oversee the eyeglass department, and ensure exceptional customer service. You will manage promotions, merchandising, and staff performance while aligning with corporate guidelines.

You will monitor profitability, coach associates, and participate in staffing planning to meet business goals. Strong communication and problem-solving skills are essential in this role.

Qualifications

• Optical sales experience is required or preferred in a retail optical setting.
• Previous supervising or team-lead experience is a plus and supports leadership responsibilities.
• Strong communication and interpersonal skills for managing teams and customers.
• Ability to analyze financial reports and contribute to store performance planning.
• Demonstrated problem-solving skills and ability to drive process improvements.

Responsibilities

• Monitor and achieve profit, sales and performance goals (review the P&L).
• Optimize and oversee the eyeglass department for efficiency and policy compliance.
• Provide outstanding customer service and ensure the team does the same.
• Review quality standards, remakes, and enforce policies for compliance.
• Communicate with General Manager, District Manager, and Corporate Office; provide store reporting.
• Ensure promotions, advertising and visual merchandising are in place and known by staff and doctors.
• Supervise and motivate Opticians and CL Sales associates; oversee day-to-day tasks.
• Assist GM with staffing forecasts, recruiting, and retention of staff.
• Motivate associates to exceed performance standards.
• In some locations, duties may require licensure or credentials according to state law.

Skills

Optical sales

Supervising experience

Leadership

Communication skills

Customer service

Organizational skills

Financial reporting

Problem solving

Job description

What would you do? - The Specifics

• Monitor and achieve profit, sales and performance goals (i.e. reviewing the P&L).
• Optimize and oversee the eyeglass department to ensure efficiency and compliance with company's policies and operational guidelines.
• Convey a commitment to providing outstanding customer service and ensure all associates do the same.
• Ensure quality standards are met. Review remakes and enforce policies to ensure compliance.
• Communicate with the General Manger, District Manager, and Corporate Office and provide store reporting as required.
• Ensure store promotions, advertising, and visual merchandising are in place and all associates and doctors are aware of current promotions.
• Supervise and motivate Opticians and CL Sales associates (in some stores the Receptionist) and ensures the timely completion of day-to-day functions.
• Assist the General Manager with forecasting staffing needs, recruiting, selecting and retaining a high caliber staff.
• Motivate associates to exceed performance standards.
• In some locations, state laws require certain responsibilities to be performed by individuals with specific licenses or credentials. Job duties and work practices may vary to meet these requirements.

Are you the right fit? - The Suitable Talent

• Optical sales experience. Supervising experience is preferred.
• Proven ability to lead, coach and build associate relationships.
• Sound understanding of store operations and standards for success.
• Strong communication skills (both oral and written) for effective management of teams.
• Exceptional customer service skills.
• Strong organizational skills for planning work and continuously monitoring progress towards goals.
• Ability to analyze, create, and understand financial reports.
• Demonstrated ability to analyze and solve problems of varied scope.

At National Vision, we reward hard work with competitive pay, bonus opportunities, and a comprehensive benefits package to support you and your family now and in the future.

Our Benefits Include:

• Health & Dental Insurance
• 401k Retirement Savings
• Flex Spending Account
• Generous Paid Time Off & Company Holidays
• Parental Leave
• Employee Eyewear Discount
• Overtime pay when applicable

Focus on Professional Growth and Career Fulfillment:

• Training programs available
• Access to educational courses
• Emphasis on internal promotions and career advancement

At National Vision, you'll enjoy more than just a job - you'll have the chance to thrive in a rewarding career, surrounded by a supportive team and endless opportunities for growth. Join us today and see your future clearly!

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.