Assistant Manager, Operations - Hanover Crossing (NEW STORE)

Gap; Hanover (MA); On-site; USD 31,684 - 41,328; Full time

Benefits offered by this job

Merchandise discount

Paid time off

Volunteer hours

401(k) plan

Employee stock purchase plan

Medical/dental/vision insurance

Job summary

Gap is seeking an Assistant Manager in Massachusetts to set the tone for the store and team, driving profitable sales through operations, merchandising, and talent development. You will collaborate with leadership to coach Leads and Brand Associates to deliver a best-in-class experience for customers.

The role requires 1–3 years of retail management, strong communication, and flexibility to work holidays, evenings, overnights, and weekends.

Qualifications

• 1–3 years of retail management experience.
• High school diploma or equivalent.
• Strong communication and leadership skills.
• Willing to work flexible schedule including holidays/evenings/weekends.
• Able to lift up to 30 pounds.
• Willingness to travel as required.

Responsibilities

• Drive store sales and deliver results through a customer-centric approach.
• Recruit, hire and develop Brand Associate and Expert teams.
• Own assigned area of responsibility.
• Implement action plans to maximize efficiencies and productivity.
• Perform Service Leader duties.
• Ensure consistent execution of standard operating procedures.
• Represent the brand and understand the retail landscape.
• Promote community involvement.
• Leverage omni‑channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Skills

Retail management

Communication

Team leadership

Customer service

Flexibility

Education

High school diploma or equivalent

Job description

About Gap

Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher. The thread that’s run through those five decades is the phenomenal people that make up our brand — our employees and our customers. People who are rooted in the legacy that makes Gap what it is, but who are also focused on the future. People who want to leave the world better than they found it.

We’ve built our brand on staying true to our roots while always being out in front of what’s next. If you want to be part of an iconic American brand and help lead the way for where we’re headed, we’d love to have you join us.

About The Role

As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You’re responsible for driving profitable sales growth through all aspects of the store, including customer and product operations, merchandising, and talent development. You support the execution of the store strategy to achieve performance goals. Through collaboration with your General Manager and/or Assistant General Manager, you will teach and coach behaviors to Leads, Experts and Brand Associates to cultivate a high‑performing team to deliver a best‑in‑class experience to our customers.

What You'll Do

• Support strategies and processes to drive store sales and deliver results through a customer‑centric mindset.
• Recruit, hire and develop highly productive Brand Associate and Expert teams.
• Own assigned area of responsibility.
• Implement action plans to maximize efficiencies and productivity.
• Perform Service Leader duties.
• Ensure consistent execution of standard operating procedures.
• Represent the brand and understand the competition and retail landscape.
• Promote community involvement.
• Leverage omni‑channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Who You Are

• A current or former retail employee with 1‑3 years of retail management experience.
• A high‑school graduate or equivalent.
• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• Passionate about retail and thrive in a fast‑paced environment.
• Driven by metrics to deliver results and meet business goals.
• Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight, and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around the sales floor, stockroom and office and lift up to 30 pounds.
• Ability to travel as required.

Hourly Range

Hourly Range: $22.10 – $29.80

Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or the minimum of the pay range (whichever is higher) based on city, county and state requirements.

Benefits at Gap

• Merchandise discount for our brands: 50% off regular‑priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*

See more of the benefits we offer.

For eligible employees

Gap Inc. is an equal‑opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.