Assistant Manager of Training and Operations

EmergencyMD; City of Albany (NY); On-site; Full time

Job summary

An established industry player is seeking an Assistant Manager of Training and Operations Support to enhance the training experience for new employees. This role involves providing continuous support to Residential Coaches and Managers, ensuring smooth transitions from training to permanent positions. The ideal candidate will have experience working with individuals with intellectual and developmental disabilities and possess strong communication skills. Join a company that values its employees and offers a supportive work environment, where you can make a meaningful impact in the lives of those you serve.

Benefits

Paid Training

Generous Paid Time Off

10 Paid Holidays

Low Cost Benefits Package (Medical, Dental, Vision)

401k Match

Qualifications

• 1-3 years of experience with people with disabilities preferred.
• High School Diploma or GED is required.

Responsibilities

• Provide training and support to Residential Coaches and Managers.
• Ensure coaching meetings and in-house training packets are timely.

Skills

Experience with people with intellectual and developmental disabilities

Microsoft Office

Communication Skills

Coaching Skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

What does an Assistant Manager of Training & Operations Support do?

Our Assistant Manager of Training and Operations Support provides continuous training and support to our Residential Coaches and Managers to ensure our new employees are successfully transitioning from classroom training to their permanent job location. They also provide emergency DSP coverage and support as needed at our residential sites in Albany to ensure the safety and wellbeing of the people we support.

Additional Responsibilities

• Ensure coaching and new employee meetings are held at set intervals and the completion of in-house training packets are completed in a timely fashion.
• Assist in developing and implementing house orientation procedures at each of our residential sites to ensure new employees feel part of Lexington as of day one.
• Visit residences as scheduled to ensure that Agency policy and procedures are being followed.
• Maintain residence specific written records of visitations, observations, and concerns and effectively communicate these to upper management.

Qualifications

• High School Diploma or GED is required.
• 1-3 years of experience working with people with intellectual and developmental disabilities is preferred.
• Experience working with Microsoft Office is required.
• Valid Driver's license with at least 2 years of driving experience is required.

Schedule

• Two Full-Time Shifts Available (there is the ability to accommodate part-time).

Benefits

• $22.00 an hour, plus weekend differentials.
• Paid Training.
• Generous Paid Time Off.
• 10 Paid Holidays.
• Low Cost Benefits Package (Medical, Dental, Vision, etc).
• 401k Match.

Why work at The Arc Lexington?

The Arc Lexington always strives to be the best possible employer. This means going to great lengths to ensure it is a great place to work, a place where employees feel valued, nurtured, and respected. Employees find fulfilling, meaningful careers at The Arc Lexington and enjoy being part of our family. The Arc Lexington employees have repeatedly voted us for several awards:

• 2013 - Albany Times Union Top Workplace Award.
• 2014 - Voted #1 Large Workplace in the Capital District.
• 2014 - Albany Times Union Top Workplace Award.
• 2017 - Best Company to Work For in New York State.
• 2022 - Albany Times Union Top Workplace Award & Times Union Meaningfulness Award.
• 2023 - 10 Best Workplaces for Diversity.

The Arc Lexington provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, physical or mental disability, genetic information, predisposition or carrier status, marital status, military or veteran status or any other status protected by applicable laws ("each a 'Protected Characteristic'"). This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.