Assistant Manager (Non Exempt)

PDS Health; Cross Roads (TX); On-site; USD 33,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Tuition reimbursement

401K

Volunteer time off

Job summary

PDS Health is seeking an Assistant Operations Manager to support the Operations Manager in achieving financial performance and driving revenue growth at its Texas locations. You will help implement the PPE—Perfect Patient Experience—and lead front office teams when the Operations Manager is absent.

The role emphasizes culture, process execution, and staff development, with responsibilities for scheduling, patient communication, and assisting clinicians with referrals while ensuring compliance

Qualifications

• High School Diploma or GED required.
• Preferred: coursework or on-the-job training in dentistry, insurance, or business.

Responsibilities

• Models company culture, values, standards and best operational practices based on the We Believe Behavioral Framework.
• Acts as manager of supported practice in Operations Manager's absence.
• Plans and prepares work schedules and assigns team members to specific duties.
• Develops patient communication skills and facilitates learning among team members.
• Executes the Owner Dentists Clinical Culture to support the PPE and improve outcomes.
• Drives year over year revenue and profit growth.
• Ensures adherence to cash management and accounting protocols.
• Provides feedback on tactics affecting financial and patient outcomes.
• Ensures office complies with PPE standards and facility maintenance.
• Leads daily huddles and required meetings.
• Upholds the PDS Brand framework in decision making.
• Executes PDS processes and tools and contributes to their improvement.
• Supports Perfect Patient Experience and HC Handoff to gain Patients for Life.
• Assists clinicians with education and referrals regarding Mouth-Body connection.
• Maintains professional appearance and demeanor; handles confidential records appropriately.
• Ensures compliance with company policies and regulatory bodies.
• Performs other duties as assigned.

Skills

Results oriented

Team builder

Patient advocate

Process-focused

Financial acumen

Influencer

Independent work

Multi-tasking

Interpersonal skills

Communication skills

Education

High School Diploma or GED

Job description

The role of the Assistant Operations Manager is to assist the Operations Manager in achieving the financial performance and revenue growth strategy for their assigned location(s). The Assistant Manager works with their Operations Manager to understand and leverage knowledge of dental services in their local market and provides support in ensuring the PDS Operational Model aka Perfect Patient Experience (PPE) is executed to gain Patients for Life (PFL). The Assistant Manager, in the absence of the Operations Manager, provides leadership and guidance to achieve individual and team success. This role is a supervisor to front office team members. The Assistant Manager supports and drives PDS’s mission and culture for their assigned location(s).

Responsibilities

• Models company culture, values, standards and best operational practices based on the We Believe Behavioral Framework
• Acts as manager of supported practice in Operations Manager's absence
• Plans and prepares work schedules and assigns team members to specific duties
• Work with team members to help develop successful patient communication skills and facilitate learning
• Creates team focus on the execution of the Owner Dentists Clinical Culture to support the PPE
• Assisting in driving year over year revenue and profit growth
• Ensure adherence to cash management and accounting protocols
• Provides feedback regarding specific tactics that change financial and patient outcomes such that the rest of the organization can benefit
• Ensure office is following PDS standards in respect to facility cleanliness and maintenance
• Lead and participate in daily huddles and all other meetings as required
• Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework
• Subject Matter Expert in executing PDS’ processes, systems and tools, while actively contributing to their improvement
• Catalyst for the Perfect Patient Experience and HC Handoff are executed to gain Patients for Life
• Supports Clinicians education and referrals regarding the Mouth-Body Connection
• Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully
• Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies
• Other duties and responsibilities as assigned

Qualifications

• High School Diploma or general education degree (GED)

Preferred

• Prior course work or on-the-job training in the fields or dentistry, insurance, or business

Knowledge/Skills/Abilities

• Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)
• Effective Team Builder (Character/Integrity; communicates openly; willingness to confront; motivator/inspirer; educator/trainer, promotes learning; effective assessor of talent; consistent)
• Patient Advocate (flexible and adaptive; empathetic; passionate; ethical)
• Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
• Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members and clinicians; understands local market drivers and competition)
• Influencer (active listener/observer of behavior; builds trust with those requiring coaching; creates a win/win need for change; tailors coaching style to the individual’s needs; recognizes and celebrates improvement to sustain change)
• Self-motivated, reliable individual capable of working independently as well as part of a team
• Ability to multi-task effectively without compromising the quality of the work
• Excellent interpersonal, oral and written communication skills
• Ability to handle and maintain extreme confidentially team member records, Patient records, and compensation information, etc.
• Organized, detail-oriented individual able to work in a fast-paced environment

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community

Compensation Information

$23.75-$33.00 / Hourly

PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.