Assistant Manager, Night Shift Operations & Maintenance

Inside Higher Ed; Baltimore (MD); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading education reporting organization is seeking an Assistant Manager for Night Shift Operations in Baltimore. The role involves leading and supervising maintenance efforts, ensuring effective communication between shifts, and coordinating emergency responses. The ideal candidate will have a Bachelor's degree and at least five years of relevant experience, two of which must be in a supervisory role. This full-time position offers a dynamic work environment and opportunities for process improvement.

Qualifications

• Five years of experience in operations, facilities management, or organizational management.
• Two years of supervisory experience overseeing personnel in operational settings.
• Ability to learn new systems and troubleshoot problems.

Responsibilities

• Lead night shift maintenance and oversee operations.
• Prepare reports and ensure communication flows between shifts.
• Coordinate emergency responses and prioritize work orders.

Skills

Leadership and Supervision

Effective Communication

Operational Oversight

Process Improvement

Education

Bachelor’s Degree

Tools

Computerized Maintenance Management Systems (CMMS)

Job description

Join to apply for the Assistant Manager, Night Shift Operations & Maintenance role at Inside Higher Ed

Responsibilities and Duties

• Leadership and Supervision: Provide direct supervision, guidance, and performance management for night shift maintenance and trades personnel. Establish clear expectations, enforce accountability, and coach staff to improve communication, documentation, and adherence to procedures. Promote teamwork, professionalism, and a service‑oriented approach aligned with university values.
• Communication and Coordination: Serve as the facilities management lead during night operations, maintaining professional communication with day‑shift supervisors, management, and campus partners. Prepare comprehensive written reports, incident summaries, and shift logs, ensuring accurate and timely documentation. Ensure seamless information flow between shifts to enhance operational continuity and responsiveness.
• Documentation and Process Management: Develop and implement standardized documentation protocols for shift operations, personnel matters, and maintenance activities. Maintain and audit digital and physical records consistent with departmental and institutional policies. Support the creation of procedures, templates, and tools that promote operational consistency and accountability.
• Process and Performance Improvement: Assess existing workflows and identify opportunities for greater efficiency, clarity, and communication across shifts. Recommend, document, and implement process improvements supporting the department’s modernization efforts. Lead or participate in initiatives focused on standardization, staff development, and service quality.
• Operational Oversight and Emergency Response: Coordinate maintenance activities across campus during evening and overnight hours. Prioritize work orders, manage emergency responses, and ensure resolution in accordance with established safety and service standards. Liaise with campus safety, housing, and other departments to manage incidents effectively.
• Safety and Compliance: Ensure compliance with OSHA, environmental, and university safety policies. Conduct or participate in safety training, inspections, and incident reviews.
• Site Lighting System Management: Responsible for periodic inspection of site lighting critical to life safety throughout campus. Provide reports of findings to the Electric Shop or other supervisors as directed to ensure system deficiencies are addressed in a timely manner.

Qualifications And Skills

• Bachelor’s Degree.
• Five (5) years of progressively responsible professional experience in operations, facilities management, systems administration, project coordination, or organizational management.
• At least two (2) years of supervisory experience overseeing personnel or leading teams in a structured operational setting.
• Demonstrated ability to communicate effectively—both orally and in writing—with staff, management, and cross‑departmental stakeholders.
• Proven success implementing procedures, managing documentation, and fostering accountability and performance improvement.
• Ability to effectively communicate verbally and through written correspondence.
• Ability to learn new systems, troubleshoot problems, and develop appropriate documentation.
• Have a valid Maryland Noncommercial Class C or equivalent driver’s license with no more than 5 points.

Preferences

• Master’s degree in Organizational Leadership, Business Administration, Facilities Management, or a related discipline.
• Experience leading teams in a complex institutional or higher education environment.
• Demonstrated success managing organizational change, process improvement, or quality assurance initiatives.
• Proficiency with computerized maintenance management systems (CMMS), project management tools, or other enterprise software systems.

Special Hours of Work Required: This is an Essential Position and may also be placed in on‑call status. Flexible work hours between the hours of 3:00 PM – 7:30 AM, M‑F. Attendance at O&M all‑hands staff meetings.

Organization: Operations

Primary Location: Main Campus

Job Posting: Dec 10, 2025

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Management and Manufacturing

Industries: Online Audio and Video Media