Assistant Manager - NEW STORE - J.Crew Factory

J.Crew; Lubbock (TX); On-site; Full time

Job summary

Join a leading retail brand as an Assistant Manager in Lubbock, Texas. You'll be a key member of the leadership team, focusing on customer loyalty and community engagement. Your role includes coaching team members, leading events, and ensuring excellent customer experiences. With competitive pay and a variety of benefits, this position offers opportunities for personal and professional growth.

Benefits

Competitive pay and bonus programs

Flexible scheduling

Medical, dental, vision insurance

401(k) plan with company matching

Paid time off and holidays

Qualifications

• 2+ years of experience in a similar role, preferably in specialty retail.
• Track record of setting and achieving goals.

Responsibilities

• Create personalized connections with customers to drive loyalty.
• Lead fit sessions and enhance product knowledge.
• Plan and execute local events to drive traffic and sales.

Skills

Customer Engagement

Communication

Adaptability

Education

High School Diploma

Job description

As an Assistant Manager, you are a key member of the leadership team. You’re responsible for supporting a profitable business focusing on creating genuine connections that foster customer loyalty, love of the brand, and strong community engagement. You’re responsible for providing in-the-moment feedback and coaching so each team member can contribute at their highest potential. You’ll partner with your leadership team to make adjustments when needed to drive the business forward, while seamlessly stepping in on tasks when needed.

Job Responsibilities

1. Be the role model for creating personalized connections with customers that drive loyalty and excitement for the brand.
2. Observe associate performance on the selling floor and assist if necessary to make a connection or sale.
3. Lead fit sessions that enhance product knowledge and fuel a style obsession.
4. Help associates make the most of each customer interaction by sharing specific actions to improve outcomes.
5. Ensure the team is always on track to meet and exceed customer expectations.
6. Own the selling floor and ensure that the right people are in the right place at the right time.
7. Be ready to step in for another manager as needed.
8. Plan and execute local events that tie to the community and drive traffic and sales.
9. Act in a manner that aligns with our values.

About You

1. Love our brand, customers, and teams.
2. Have a great fashion aesthetic and stay informed about industry and community trends.
3. Have a track record of setting and achieving goals.
4. Are energized by change and can adapt quickly to new strategies and projects.
5. Make smart decisions by actively listening, understanding data, and looking beyond the obvious.
6. Have a high school diploma or equivalent, along with relevant experience.
7. Have 2+ years of experience in a similar role, preferably in specialty retail.
8. Communicate effectively and confidently.
9. Operate store systems accurately and process information efficiently.
10. Are available during busy times, including nights, weekends, and holidays.
11. Are comfortable with technology, apps, and industry-related media.
12. Must be able to bend, reach, stretch, and lift/move at least 40 pounds.
13. Regularly move around store areas and be accessible to customers.

Perks & Benefits

• Competitive pay and bonus programs
• Flexible scheduling
• Confidential help for personal and work concerns
• Personal and professional development opportunities
• Volunteer programs and charitable donations
• Medical, dental, vision, life, pet insurance, legal plans, ID theft, commuter benefits
• Paid time off, holidays, parental and disability leave, bereavement
• 401(k) plan with company matching
• Note: Benefits may vary based on location and employment type, with certain eligibility requirements.

Hourly Range : $17.75 - $26.75