Assistant Manager, Multifamily

Cushman & Wakefield; Orlando (FL); On-site; USD 31,684 - 37,195; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) retirement plan

Paid time off

Job summary

Cushman & Wakefield is seeking an Assistant Manager, Multifamily in Orlando. The role supports property management operations, lease administration, and tenant relations, ensuring timely processing of invoices and maintenance of records.

Strong organizational and communication skills are essential to maintain service levels for tenants and clients. The position requires at least 1 year in real estate property management, proficiency with Microsoft Office, and a proactive, urgent approach to

Qualifications

• High school diploma or GED required; Bachelor’s Degree preferred.
• At least 1 year of real estate property management or related experience.
• Proficiency in Microsoft Office Suite; strong administrative skills.

Responsibilities

• Provide full administrative support including phone handling, typing, reports, filing and correspondence distribution.
• Assist in lease administration activities, including lease abstraction and database maintenance.
• Maintain organized property files, including leases and contracts.
• Prepare and coordinate bid proposals and service contracts.
• Obtain aging reports and follow up on delinquencies per policies.
• Process invoices with appropriate backup per procedures.
• Coordinate tenant move ins/outs, furniture delivery and pickup.
• Oversee work order and purchase order systems maintenance.
• Develop and maintain Tenant Service Package and tenant communications.

Skills

Customer Service

Organization

Time Management

Communication Proficiency

Initiative

Multi-Tasking

Sense of Urgency

Education

High school diploma/GED

Bachelor’s Degree preferred

Tools

Microsoft Office Suite

Job description

Job Title

Assistant Manager, Multifamily

Job Description Summary

The Assistant Property Manager is responsible for assisting in all areas defined as a part of the Sr. Assistant Property Manager job description, as well as performing property administrator job duties if there is no property administrator role on the team. The Assistant Property Manager will ensure a high level of professionalism and foster positive relationships with tenants and clients.

Essential Functions and Responsibilities

• Provide full administrative support, including phone support, typing, reports, filing and distribution of correspondence. Coordinate office supplies in absence of a property administrator
• Assist in lease administration activities, including abstracting leases and keeping our database current
• Ensure all property files are prepared and maintained in an orderly and logical manner, including leases and contracts
• Prepare and coordinate bid proposals and service contracts
• Obtain aging report for management and follow up on all delinquencies, utilizing C&W or client-directed policies
• Ensure invoices are processed in accounting with appropriate back-up and according to established procedures
• Coordinate tenant move ins and move outs, including furniture delivery and pick up
• Oversee maintenance of work order and purchase order systems
• Responsible for aspects of development and maintenance of a comprehensive Tenant Service Package, including tenant handbooks, tenant anniversaries, holiday gifts, park events, quarterly newsletters, and training meetings or programs for tenants. Also responsible for ensuring tenant information within data base is current and up to date
• Update and maintain office procedures in the property Operation’s Procedure Manual under direction of manager
• Ensure Certificates of Insurance for tenants and vendors are up to date
• Oversee the processing of management and maintenance staff hours, expense reports, check requests for review and approval
• Ensure that above standard tenant bill-backs for electrical usage, after hours HVAC, and other similar charges are processed in a timely manner
• Assist supervisor with aspects of annual budgets preparation and monthly financial reports, as well as preparation of bank deposits if processed at on site management office
• Responsible for leading regular inspections of properties with janitorial and landscape providers and any other service provider as directed by the manager
• Participates in performance oversight of all service contractors who perform contract services

Key Competencies

• Customer Service Focus
• Organization skills
• Time Management skills
• Communication Proficiency (oral and written)
• Initiative
• Multi-Tasking
• Sense of Urgency

Important Education

• High school diploma/GED equivalent; Bachelor’s Degree preferred

Important Experience

• At least 1 year of real estate property management or related experience

Additional Eligibility Qualifications

• Proficiency in Microsoft Office Suite
• Demonstrates initiative and reflects a sense of urgency in daily duties by meeting or improving upon deadlines

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Regularly required to travel outside between properties in varying weather conditions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may need to stand and walk for extended or continuous periods of time. They must be able to ascend and descend staircases, ladders, and/or step stools and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to remain in a stationary position (sit or stand) for 85% of the time; regularly operate office machinery.

AAP/EEO Statement

C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.

Other Duties & Benefits

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $22.54 - $26.52.

ADA Accommodation

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [e-mail]. Please refer to the job title and job location when you contact us.