Assistant Manager, Mobile Messaging Operations

SEPHORA; California (MO); Remote; USD 63,000 - 85,000; Full time

Job summary

Join a dynamic team at a leading beauty retailer as the Assistant Manager of Mobile Messaging Operations. In this exciting role, you'll execute innovative mobile messaging campaigns that engage millions of beauty lovers across the US. Collaborate with talented teams to ensure flawless delivery and create exceptional client experiences. Your expertise in mobile marketing operations and analytics will drive significant omni-channel sales and foster lasting loyalty. With a commitment to diversity and empowerment, this is your chance to unleash creativity and reimagine the future of beauty in a supportive environment that values your contributions.

Benefits

Comprehensive Health Plans

401(k) Plan

Paid Time Off

Employee Discount

Life Insurance

Disability Insurance

Flexible Spending Accounts

Employee Referral Bonus

Qualifications

• 3+ years in mobile marketing operations, preferably retail or e-commerce.
• Experience with mobile messaging platforms and campaign analytics.

Responsibilities

• Manage end-to-end execution of mobile messaging campaigns.
• Analyze campaign performance data to identify optimization opportunities.

Skills

Mobile Marketing Operations

Segmentation and Personalization

Project Management

Communication Skills

Analytical Skills

Education

Bachelor's Degree

Tools

Braze

Airship

Attentive

CMS

Job description

Job ID: 261071
Location Name: FSC REMOTE SF/NY/DC -173 (USA_0173)
Address: FSC, Remote, CA 94105, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Marketing
Remote Eligible: Yes

Company Overview:

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us. We are united by a common goal - to reimagine the future of beauty.

The Opportunity:

Join Sephora's dynamic Retention Marketing team and become part of how we connect with millions of beauty lovers across the US! We're the team behind Sephora's owned-outbound channels including email, app push notifications, SMS, and direct mail. Our campaigns drive significant omni-channel sales and build lasting loyalty.

As your Beauty BFF, we anticipate our clients' needs and deliver personalized, engaging experiences through every channel. Our team excels in being client-centric, mastering various communication channels, and innovating new ways to surprise and delight our customers with personalized recommendations and engaging experiences.

Job Summary:

As Assistant Manager of Mobile Messaging Operations, you will play a vital role in executing dynamic mobile messaging campaigns across the US. You'll ensure flawless delivery and exceptional client experiences by:

1. Managing end-to-end execution of mobile messaging campaigns, including proofing, testing, and QA to ensure error-free content and targeted assets.
2. Implementing rigorous testing processes to maintain the highest standards of client communication across all devices and platforms.
3. Partnering with internal teams including Production, Project Management, Product Marketing, and Creative to ensure seamless campaign execution.
4. Analyzing campaign performance data to identify optimization opportunities.
5. Mentoring and guiding junior team members, including Marketing Associates.

Responsibilities:

1. Lead execution of all Mobile Messaging (App Push, SMS) campaigns across the US (60%).
2. Identify opportunities for improvement and foster cross-team collaboration (15%).
3. Drive change management and provide strategic support for program evolution (15%).
4. Lead and develop team members (10%).

Qualifications:

1. 3+ years of mobile marketing operations experience, preferably in retail or e-commerce.
2. 2+ years of experience with mobile best practices, including segmentation and personalization.
3. Experience with mobile messaging deployment platforms (e.g., Braze - preferred, Airship, Attentive).
4. Hands-on experience with CMS and campaign building.
5. Strong understanding of mobile messaging campaign segmentation and analytics.
6. Bachelor's degree.
7. Exceptional organizational and detail-oriented skills.
8. Demonstrated ability to manage multiple projects in a fast-paced environment.
9. Excellent written and verbal communication skills.
10. Strong collaborative abilities.

The annual base salary range for this position is $63,495.00- $84,550.00. The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. Sephora offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program. This job will be posted for a minimum of 5 days.

While at Sephora, you’ll enjoy…

1. The people: You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.
2. The learning: We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
3. The culture: As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000+ stores, are united by a common goal - to reimagine the future of beauty.

You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This is the future of beauty. Reimagine your future, at Sephora.

Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.