Assistant Manager / Manager in Training

West Shore; Town of Florida (NY); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Onsite housing discount

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

West Shore is seeking an Assistant Community Manager in New York who will support the Community Manager in daily operations, leasing, and financial performance. The role emphasizes hands-on leadership, resident relations, and compliance with policies and laws, in a dynamic property management setting.

The position focuses on sales and leasing, move-in readiness, marketing, systems and reporting, and renewals, with an emphasis on customer service and team collaboration in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Two or more years of residential leasing experience preferred.
• Proficient in English with strong written and verbal communication skills.
• Demonstrated leasing and closing ability with strong organization and follow through.
• Comfortable with Microsoft Office and property management software.
• Leadership experience and financial acumen.
• Able to explain lease terms clearly and sell the community.
• Valid driver’s license; golf cart operation may be required.

Responsibilities

• Greet prospects, qualify needs, and present the community.
• Close sales and secure applications and deposits.
• Process rental applications and follow up with applicants.
• Manage move-ins/move-outs and ensure documentation accuracy.
• Drive marketing and traffic generation to meet occupancy goals.
• Maintain financial records, invoices, and reporting.
• Provide office and model presentation; support resident retention.

Skills

Leasing & closing

English proficiency

Leadership

Communication skills

Organization

Flexible schedule

Financial acumen

Education

High school diploma or equivalent

Tools

Microsoft Office

Property management software

Telephone systems

Job description

We don’t just lease apartments, we create communities where our people thrive. If you are an experienced Assistant Community Manager ready for the next step as a MIT (Manager in Training) we may have just the unique opportunity for you. You’ll be part of a team driven by an owner managed mindset, committed to proactive service and operational excellence.

If you’re energized by connecting with people, love turning prospects into residents, and want to work where every detail adds value, this is your chance to join a property where you can make a difference.
The Assistant Community Manager plays a critical leadership role in driving the operational and financial success of the community. This position partners closely with the Community Manager to ensure excellence in daily operations, financial performance, resident satisfaction, and team collaboration while following policies and all applicable laws. This is more than an administrative role. It is a hands-on leadership opportunity for someone who thrives in a fast-paced environment and wants to grow within property management.

Sales and Leasing

• Greet prospects, qualify needs, and professionally present the community
• Complete guest cards and accurately record all traffic in software systems
• Demonstrate model apartment homes and available units, effectively communicating features and benefits
• Close sales and secure application and deposits in accordance with company policy and Fair Housing regulations
• Process rental applications (credit checks, rental history, approvals) and submit for final approval
• Follow up with applicants regarding their status and maintain strong communication
• Immediately follow up on prospects who did not close and re-engage to secure the lease
• Refer prospects to sister communities when appropriate
• Prepare and proof all leases and ensure accurate lease documentation as well as software sync accuracy
• Understand lease terms and contracted credit report procedures
• Secure resident signatures and complete all required documentation prior to move-in
• Orient new residents to the community

Move in Readiness and Inspections

• Inspect show and ready available apartments daily to ensure readiness
• Communicate service needs to maintenance to ensure homes meet company standards
• Ensure apartment is fully ready for move-in on agreed date
• Process move-ins and move-outs in accordance with company procedures
• Process all final deposit accounting statements
• Accept and route resident service requests to maintenance for prompt completion and ensure details are noted on service requests and priority items are addressed and monitored
• Conduct service follow-up with residents after work is completed

Marketing and Traffic Generation

• Stay informed on market and competitor conditions that may affect occupancy and pricing
• Execute short and long term marketing plans that align with community concession and specials strategies so that traffic remains steady to meet/exceed occupancy expectations
• Create and manage outreach, employer partnerships, and resident referral programs.
• Drive online visibility using property websites, listings, and social media channels.
• Monitor advertising effectiveness and track market competition

Systems, Reporting, and Data Integrity

• Accurately operate property management and accounting software to record and analyze financial data
• Accept rental payments and post rents accurately in the system
• Record monies collected and ensure timely deposits are recorded
• Debit, credit, and reconcile accounts using accounting software and with assistance of CM.
• Review invoices for accuracy, proper coding, and applicable descriptions
• Ensure all invoices entered and approvedin a timely manner
• Verify all vendor documentation is complete and compliant prior to submittal
• Access financial information to resolve vendor or payment disputes
• Check figures, postings, and entries for mathematical accuracy
• Maintain accurate monthly commissions, concessions, renewals, and delinquencies
• Update required daily reports (move-outs, activity, traffic, delinquency etc.)
• Prepare deposit statements of accounting notices for past residents
• Organize all documentsand leases, maintain accurate financial and communication documentation
• Prepare, review, and assist with month end reporting
• Assist with monthly and quarterly financial review and variance reporting
• Provide accounting support to the Community Manager

Office and Model Presentation

• Maintain professional, welcoming office environment at all times
• Ensure models and tour paths reflect company standards daily
• Represent the company in a professional manner at all times
• Provide general clerical assistance to ensure office efficiency

Renewals and Resident Retention

• Assist in the capture oflease renewals at a 60% retention goal or better
• Distribute and follow up on renewal notices
• Maintain communication with residents to support retention efforts
• Lead delinquency tracking and follow-up processes
• Process move-out notices and update system accordingly

Compliance

• Conduct all business consistent with company policies and applicable laws, including the Fair Housing Act, Americans with Disabilities Act, and Fair Credit Reporting Act.
• Maintain all licenses and certifications required by state and local jurisdictions.

Qualifications

• High school diploma or equivalent. Two or more years of residential leasing experience preferred.
• Proficient in English with demonstration of strong written and verbal communication skills.
• Demonstrated leasing and closing ability with strong organization and follow through.
• Comfortable with telephone systems, Microsoft Office, and property management software.
• Leadership experience and financial acumen
• Able to explain lease terms clearly and sell the community features and services.
• Valid driver’s license. Ability to operate a golf cart on property if required.
• Flexible schedule that may include occasional evenings, weekends as needed.

Physical Requirements

• Stand, walk, and sit for extended periods.
• Bend, stoop, climb ladders, reach, and carry objects.
• Climb up to four flights of stairs and walk several acres to tour the community.
• Work indoors and outdoors in varied weather conditions.
• Push, pull, lift, carry, or maneuver up to 25 pounds independently and up to 50 pounds with assistance.
• Occasional travel to assist other properties, attend training, or business meetings.
• This is a drug free workplace.

Benefits

• Competitive medical, dental, vision, disability, and life insurance.
• Paid time off, sick days, and paid holidays.
• Onsite housing discount subject to program terms and availability.
• 401(k)

Equal Opportunity Employer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to any status protected by applicable law. Applicants can review the Department of Labor Know Your Rights notice for additional information.

Job Type: Full-time

Pay: $26.00 - $28.00 per hour plus generous bonus structure

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person