Assistant Manager: Lead People, Service & Growth

del-taco; Thousand Palms (CA); On-site; USD 35,817 - 39,950; Full time

Job summary

Del Taco in Thousand Palms, California is seeking a dedicated lead manager to uphold the Del Taco brand standards. The role includes recruiting and managing staff, adhering to hygiene and safety protocols, and ensuring excellent customer service.

Key responsibilities involve executing sales strategies, creating a positive work environment, and managing operational functions effectively. A pay range of $26.00 - $29.00 is offered for this position.

Qualifications

• Strong ability to recruit, hire, and retain quality employees.
• Capable of creating a service-oriented culture.
• Experience in executing marketing promotions and local store marketing.

Responsibilities

• Support Restaurant Manager in staffing and employee management.
• Execute Del Taco Standards at all times.
• Achieve sales goals and build customer loyalty.
• Comply with safety and health standards.

Skills

Recruiting and hiring

Team leadership

Performance evaluation

Customer service

Inventory management

Cash handling

Job description

Position Summary

To protect and deliver the Del Taco Brand and grow sales while maximizing the efficiency and profitability of the restaurant by leading the Del Taco Way with the General Manager or as the lead manager.

Essential Job Functions

Support the Restaurant Manager’s efforts to adequately staff the restaurant with quality people who are passionate about achieving standards, exceeding expectations, and delighting customers by:

• Recruiting, hiring, and retaining all restaurant employees in compliance with the employee position report.
• Ensuring the entire team is certified according to the current training process at all times.
• Fostering an environment of continuous learning.
• Creating a service oriented culture.
• Promoting an environment of fun and teamwork.
• Evaluating performance and recommending salary increases.
• Recommending, approving, and administering disciplinary action, suspension, and/or termination.
• Developing and growing team members.

Deliver the Brand to everyone the Del Taco Way by:

• Executing Del Taco Standards and using our processes and systems 100% of the time.
• Maintaining the facility and customer areas.
• Maintaining all equipment to operational and safety standards.
• Delivering only quality products to Del Taco standards every time.
• Adhering to cleaning schedules and standards.
• Ensuring employees are in proper uniform.
• Ensuring a consistent service experience.
• Ensuring POP and signage is present and in the approved location.

Achieve or exceed Sales plan and build customer counts and loyalty by:

• Assisting the Restaurant Manager in identifying and communicating sales goals (daily, weekly, year over year).
• Ensuring the right people are in the right places according to projected / actual sales.
• Increasing customer count and check average, and maximizing capacity and customer value.
• Supporting the General Manager in identifying and executing Local Store Marketing opportunities to attract new customers.
• Staying aware of local events; Understanding the store’s current trade area and competition.
• Executing speed (speed with a smile) and service standards.
• Flawlessly executing marketing promotions and campaigns.

Achieve or exceed profitability plan:

• Maintaining staffing levels to actual sales.
• Complying with labor laws.
• Accurately ordering and managing inventory to reduce waste and prevent thef.
• Ensuring cash handling procedures and standards are in place and followed.
• Performing cash audits and addressing identified issues.
• Executing safety and health standards.
• Minimizing R&M / Supplies and Services costs by managing service vendors efficiently.
• Achieving and communicating controllable cost targets.

Pay Range: $26.00 - $29.00