Assistant Manager: Lead People, Service & Growth

del-taco; Hesperia (CA); On-site; USD 35,817 - 39,950; Full time

Job summary

Del Taco in Hesperia, CA is seeking a lead manager to protect and deliver the Del Taco Brand while maximizing restaurant efficiency and profitability. You'll support staffing efforts, promote a culture of teamwork, and execute operational standards.

The ideal candidate has strong leadership skills, ensures compliance, and drives sales growth. The position offers a pay range of $26 to $29 per hour and seeks candidates passionate about customer service and employee development.

Qualifications

• Ability to foster a team-oriented environment and drive customer satisfaction.
• Experience in managing staff and training employees.
• Strong understanding of restaurant operations and profitability.

Responsibilities

• Recruit, hire, and retain quality restaurant employees.
• Ensure compliance with training and operational standards.
• Assist in achieving sales goals and improve customer counts.

Skills

Staffing and recruitment

Performance evaluation

Customer service

Inventory management

Safety and health compliance

Job description

Position Summary

To protect and deliver the Del Taco Brand and grow sales while maximizing the efficiency and profitability of the restaurant by leading the Del Taco Way with the General Manager or as the lead manager.

Essential Job Functions

Support the Restaurant Manager’s efforts to adequately staff the restaurant with quality people who are passionate about achieving standards, exceeding expectations, and delighting customers by:

• Recruiting, hiring, and retaining all restaurant employees in compliance with the employee position report.
• Ensuring the entire team is certified according to the current training process at all times.
• Fostering an environment of continuous learning.
• Creating a service oriented culture.
• Promoting an environment of fun and teamwork.
• Evaluating performance and recommending salary increases.
• Recommending, approving, and administering disciplinary action, suspension, and/or termination.
• Developing and growing team members.

Deliver the Brand to everyone the Del Taco Way by:

• Executing Del Taco Standards and using our processes and systems 100% of the time.
• Maintaining the facility and customer areas.
• Maintaining all equipment to operational and safety standards.
• Delivering only quality products to Del Taco standards every time.
• Adhering to cleaning schedules and standards.
• Ensuring employees are in proper uniform.
• Ensuring a consistent service experience.
• Ensuring POP and signage is present and in the approved location.

Achieve or exceed Sales plan and build customer counts and loyalty by:

• Assisting the Restaurant Manager in identifying and communicating sales goals (daily, weekly, year over year).
• Ensuring the right people are in the right places according to projected / actual sales.
• Increasing customer count and check average, and maximizing capacity and customer value.
• Supporting the General Manager in identifying and executing Local Store Marketing opportunities to attract new customers.
• Staying aware of local events; Understanding the store’s current trade area and competition.
• Executing speed (speed with a smile) and service standards.
• Flawlessly executing marketing promotions and campaigns.

Achieve or exceed profitability plan:

• Maintaining staffing levels to actual sales.
• Complying with labor laws.
• Accurately ordering and managing inventory to reduce waste and prevent thef.
• Ensuring cash handling procedures and standards are in place and followed.
• Performing cash audits and addressing identified issues.
• Executing safety and health standards.
• Minimizing R&M / Supplies and Services costs by managing service vendors efficiently.
• Achieving and communicating controllable cost targets.

Pay Range: $26.00 - $29.00