Assistant Manager: Lead Operations & Customer Experience

Domino's; Athens (AL); On-site; USD 38,000 - 52,000; Full time

Job summary

Domino’s Pizza Assistant Managers play a critical role in ensuring the smooth operation of the store. They work closely with the General Manager and other team members to maintain high standards of customer service, product quality, and operational efficiency.

This role is a steppingstone for aspiring managers, offering valuable experience and training for future leadership positions within the company. It provides hands-on exposure to day-to-day store management and opportunities for growth

Qualifications

• Experience in fast-paced, customer service-focused environments.
• Strong leadership and coaching abilities.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and work independently.
• Knowledge of food safety and sanitation practices.

Responsibilities

• Assisting the General Manager in managing all aspects of restaurant operations, including customer service, food preparation, inventory control, and staff scheduling.
• Supervising and training team members, ensuring they adhere to company policies and procedures, and providing feedback and coaching.
• Maintaining a clean and organized work environment, following safety and sanitation guidelines.
• Managing customer complaints and ensuring customer satisfaction.
• Contributing to the development and implementation of strategies to improve restaurant performance and achieve goals.
• Performing administrative tasks and inventory management.
• Assume the role and responsibilities of acting General Manager (GM) in the GM's absence, ensuring continuity of operations.

Skills

Leadership

Customer service

Communication

Time management

Food safety

Job description

Domino’s Pizza Assistant Managers play a critical role in ensuring the smooth operation of the store. They work closely with the General Manager and other team members to maintain high standards of customer service, product quality, and operational efficiency.

This role is a steppingstone for aspiring managers, offering valuable experience and training for future leadership positions within the company. It provides hands-on exposure to day-to-day store management and opportunities for growth