Assistant Manager - 2nd

Rack Room Shoes; Fort Mill (SC); On-site; USD 38,683,008 - 54,156,211; Full time

Job summary

Rack Room Shoes Fort Mill, SC is seeking an Assistant Manager to support the Store Manager in daily operations, ensuring policy compliance and staff development. You will lead, train and guide the team, handle customer issues promptly, and strive to meet sales and service goals while maintaining merchandising standards.

The role emphasizes strong communication, leadership, and knowledge of store procedures, with compensation offered as hourly pay and benefits within a fast-paced retail

Qualifications

• Strong communication skills, both verbal and written.
• Proven managerial and organizational abilities.
• Excellent interpersonal skills for customer and staff interactions.
• Advanced visual merchandising and store presentation capabilities.
• Knowledge of footwear, accessories and shoe care is beneficial.
• Solid mathematical skills for sales and inventory tasks.
• Familiarity with store operations policies and procedures.
• Ability to train and develop staff and lead by example.

Responsibilities

• Assist Store Manager in daily store operations and adherence to policies.
• Provide leadership, guidance and training to staff.
• Handle customer issues with urgency and ensure satisfaction.
• Oversee POS transactions, discounts and refunds per policy.
• Manage inventory controls, pricing changes and stock accuracy.
• Direct merchandising, floor upkeep and visual presentation standards.
• Monitor payroll, scheduling and attendance compliance.
• Lead loss prevention efforts and safeguard company assets.
• Develop staff and reinforce operational standards.

Skills

Verbal and written communication

Managerial skills

Organizational skills

Interpersonal skills

Visual merchandising

Footwear and accessories knowledge

Mathematical skills

Store operations policies andProcedües

Tools

POS systems

Job description

Job Description Summary

The Assistant Manager assists the Store manager in managing all day to day store operations, while ensuring that compliance exists with all established company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager. In the absence of the Store Manager, the Assistant Store Manager will assume total responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives.

Job Description Summary

The Assistant Manager assists the Store manager in managing all day to day store operations, while ensuring that compliance exists with all established company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager. In the absence of the Store Manager, the Assistant Store Manager will assume total responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives.

Duties and Responsibility

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience. Maintain and reinforce current service level standards. Provide service training and leadership to staff members. Manage customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedure Sales, Discounts and Refunds Loyalty Open/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to: Shipping and Receiving Price Management (Price Changes, Markdowns etc.) Singles Damaged Merchandise Conducting a Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards: Merchandise Placement Sales floor maintenance and housekeeping Promotional event directions, materials and signage
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to: Scheduling Payroll budget compliance Time and Attendance
• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to: Utilization of all available training tools Consistent reinforcement of operational standards
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
• Work towards a complete understanding of managing all day to day operations.

Principal Working Relationships

Customers, Sales Associates, Store Management, District/Regional Managers, Store Operations and Training Personnel.

Key Qualifications

• An approved background check
• Effective verbal and written communication skills
• Managerial and organizational skills
• Strong interpersonal skills necessary for customer and employee interactions
• Strong visual merchandising skills
• Working knowledge of footwear, accessories and shoe care.
• Basic mathematical skills
• Knowledge of Corporate and Store Operations policies and procedures
• A complete understanding of the standards of Store Presentation and strong visual merchandising skills.

Benefits Information: https://rackroomshoes.hrbenefits.net/

Pay Rate: $13.50 - $18.90 Hourly

Company Description

Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers.

About Rack Room Shoes

Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.