Assistant Manager - Lead

Rookie kids; Culver City (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

Rookie Kids, Inc. in Culver City is seeking an Assistant Store Manager to support the Store Manager in daily operations and ensure policy compliance. The role requires guiding staff, delivering excellent customer service, and maintaining standards across inventory, merchandising, and POS processes.

You will emphasize safety, teamwork and achieving sales objectives while training staff and upholding company procedures. This role is based on-site in Culver City.

Qualifications

• Background check approval.
• Strong verbal and written communication.
• Managerial and organizational abilities.
• Excellent interpersonal and customer service skills.
• Knowledge of store operations policies and procedures.
• Strong visual merchandising skills.

Responsibilities

• Assist the Store Manager in day-to-day operations.
• Provide leadership, training, and guidance to staff.
• Maintain service level standards and a great customer shopping experience.
• Oversee POS transactions, loyalty programs, and opening/closing procedures.
• Manage inventory, pricing, and physical inventory counts.
• Ensure visual merchandising aligns with company standards.
• Control payroll and scheduling in line with budgets.
• Develop direct reports and uphold operational standards.
• Support loss prevention and asset protection.
• Ensure safety of employees and customers.

Skills

Verbal & written communication

Managerial skills

Organizational skills

Interpersonal skills

Visual merchandising

Footwear knowledge

Basic math skills

Job description

Job Description Summary

The Assistant Manager assists the Store manager in managing all day to day store operations, while ensuring that compliance exists with all established company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager. In the absence of the Store Manager, the Assistant Store Manager will assume total responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives.

Duties and Responsibility

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience.
  Maintain and reinforce current service level standards.
  Provide service training and leadership to staff members.
  Manage customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedure
  Sales, Discounts and Refunds
  Loyalty
  Open/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
  Shipping and Receiving
  Price Management (Price Changes, Markdowns etc.)
  Singles
  Damaged Merchandise
  Conducting a Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
  Merchandise Placement
  Sales floor maintenance and housekeeping
  Promotional event directions, materials and signage
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
  Scheduling
  Payroll budget compliance
  Time and Attendance
• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
  Utilization of all available training tools
  Consistent reinforcement of operational standards
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards tothe protection and control of all Company assets.
• Work towards a complete understanding of managing all day to day operations.

Principal Working Relationships

Customers, Sales Associates, Store Management, District/Regional Managers, Store Operations and Training Personnel.

Key Qualifications

An approved background check
Effective verbal and written communication skills
Managerial and organizational skills
Strong interpersonal skills necessary for customer and employee interactions
Strong visual merchandising skills
Working knowledge of footwear, accessories and shoe care.
Basic mathematical skills
Knowledge of Corporate and Store Operations policies and procedures
A complete understanding of the standards of Store Presentation and strong visual merchandising skills.