Assistant Manager Jasper

Milos Hamburgers; Vestavia Hills (AL); On-site; USD 45,000 - 65,000; Full time

Job summary

Milos Hamburgers in Vestavia Hills, AL, seeks an operations professional to oversee daily restaurant activities, policies, and staff coordination. The role emphasizes leadership, problem solving, and adherence to corporate expectations.

The position requires overseeing 4–15 crew members, managing schedules, inventory, and customer service issues, with a focus on efficiency and quality in a fast-paced environment.

Qualifications

• Attention to detail in all tasks and policies.
• Delegating information gathering and decision making appropriately.
• Managing work through proper assignments and resources.
• Analyzing issues to identify root causes.
• Decisiveness in committing to courses of action.
• Focusing on customer satisfaction and service quality.
• Developing talent through training and feedback.
• Leadership to guide teams toward goals.
• Leading teams with collaboration and motivation.
• Clear oral communication with staff and customers.

Responsibilities

• Direct hourly staff to follow all policies and procedures.
• Schedule staff and allocate resources to meet business demands.
• Complete shift checklists and inventory controls.
• Maintain daily paperwork and employee records.
• Handle customer complaints professionally and log issues.
• Assist in hiring and onboarding of new employees.

Skills

Attention to Detail

Delegation/Follow Up

Manage Work

Analysis

Decisiveness

Customer Focus Orientation

Develop Organizational Talent

Leadership

Team Leadership

Oral Communication

Job description

Job Details

Location: Corporate - Vestavia Hills, AL 35209

Category: Restaurant - Food Service

Job Summary: Operations position encompassing responsibilities across operational oversight, administrative duties, problem solving, leadership, communication, and corporate expectations.

A. Operations

Attention to Detail: Knowledge and awareness of all policies and procedures. Give direction to hourly employees to insure all policies and procedures are being adhered to. Work all positions as scheduled and as necessary to meet the demands of the business.

Delegation/Follow Up: Delegate information-gathering and decision-making to the appropriate individuals.

Manage Work: Establish a course of action for self and/or others to accomplish a specific goal; planning proper assignments of personnel and appropriate allocation of resources. Manages anywhere from 4-15 crew employees, alone or with other managers.

Operations Checklist: Completion of checklist on every shift worked to insure all items have been completed and comply with company policies and procedures.

B. Administrative Skills

Attention To Detail: Accomplish tasks showing concern for all aspects of the job; accurately checking processes and tasks; maintaining watchfulness over the entire operation and employees.

Delegation/Follow-Up: Utilizing appropriate subordinates for task assignments. Delegating information-gathering and decision making to the appropriate individuals. Establish procedures to monitor the results of delegations, assignments or projects.

Manage Work: Identify needs, set goals plan schedules in an effort to accomplish identified goals. Establish a course of action to meet the planning proper assignments of personnel and appropriate allocation of resources. Administration activities include:

• Complete Monday Morning and Daily Paperwork
• Prepare Employees' Work Schedules
• Prepare Employees' Position Charts
• Complete Truck Delivery Orders
• Maintain Inventory Controls
• Perform Employee Write-Ups/Disciplinary Actions, is Not Allowed to Terminate
• Maintain Hourly Employees' Time and Attendance Record
• Complete Orientation of New Hires
• Daily Cash Handling (Verification of Employees' Cash and Daily Deposits)
• Assist in the Interviewing and Hiring Process of New Employees
• Handle and Document Customer Complaints in Customer Complaint Log
• Complete Management Operations Checklist
• Follow-up on Repairs and Maintenance Performed by Outside Vendors and Record in Maintenance Log
• Complete Communicate Log After Each Shift Giving Details of Issues That Occurred on the Shift or Any Pending Issues That Need to be Addressed.

C. Problem Solving/Decision Making Skills

Analysis: Identify key issues that have a cause-and-effect to the business.

Decisiveness: Readiness to commit one's self and others to a particular course of action.

D. Leadership Skills

Customer Focus Orientation: Make efforts to listen to and understand the customer, anticipating customer's needs; giving high priority to customer satisfaction. Handle customer complaints with composure and professionalism. Manage employees to insure all customer service policies and procedures are being adhered to.

Develop Organizational Talent: Develop individuals' skills and train them in all position of the operation. Provide feedback to the individuals and appropriate managers for evaluation, discussion and define a continuing training plan as needed.

Leadership: Utilize the appropriate styles and methods to guide subordinates toward task and position accomplishment.

Team Leadership: Use appropriate interpersonal styles and methods to inspire subordinates, peers and leaders toward positive team spirit and cooperation.

E. Communication Skills

Oral Communication: Effectively give and receive information in individual or group situations (includes gestures, non-verbal communication and listening).

F. Maintain Corporate Expectations

• Variable Cost Controls
• Store Review Ratings
• Health Ratings
• Bonus Criteria
• Work a 50 hour, 5 day Work Week
• Promptness/Attendance - Managers are required to set a professional example of always being prompt, having good attendance and adhering to their work schedule. Violation of these expectations will result in disciplinary action based on the discretion of the appropriate senior management who will insure all situations are equally and fairly evaluated with the appropriate disciplinary action taken.

Qualifications