Assistant Manager - IT

City of Detroit; Detroit (MI); On-site; USD 90,000 - 130,000; Full time

Job summary

City of Detroit seeks an Information Technology Assistant Manager to lead the GIS/CMMS Applications Group. You will oversee development, maintenance and support across enterprise platforms, coordinate with vendors, and ensure high-quality delivery of applications.

The role focuses on staff leadership and driving efficient, compliant IT solutions for multiple departments. Responsibilities include developing plans, managing budgets, and delivering analysis and reports on active systems.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Minimum two years of leadership and operational experience.
• Professional accreditation in related field preferred.
• Work experience in the utility industry preferred.

Responsibilities

• Lead and manage the Applications Delivery function of the IT unit.
• Develop and implement project plans based on detailed requirements.
• Manage and motivate staff, promote teamwork and continuous learning.
• Review business processes, budgets, and security policies; provide training.

Skills

Leadership

Project management

Staff development

Budgeting

Communication

Education

Bachelors in IT/CS/Business

Job description

This is not a Civil Service Position. DWSD employees are subject to provisions of Court Orders entered in United States District Court, Eastern District of Michigan, Southern Division, Case No. 77-71100 with regard to certain terms and conditions of employment. DWSD does not honor reversion rights for internal candidates.

Applicants for open positions at the Detroit Water and Sewerage Department must be authorized to work for ANY employer in the U.S. The Detroit Water and Sewerage Department is unable to sponsor or take over sponsorship of an employment Visa at this time.

SUMMARY:

The Information Technology Assistant Manager - leads and manages the day to day tasks for Line of Business and/or Enterprise G I S / C M M S Applications Group to achieve the level of service required to support the various departments, which includes staff responsible for some or all of the following functions: application development, maintenance and support; internet and intranet software platforms; enterprise content management; Geographical Information Systems; enterprise reporting; business process and technology integration, fleet visualization. Collaborate with other teams and vendors to implement changes, updates, and troubleshoot issues to find solutions. This role also prepares analysis and reports on active systems with a focus on managing a team of developers, ensuring the efficient and effective delivery of applications, and maintaining high standards of quality and performance.

ESSENTIAL JOB FUNCTIONS:

Participate in the development of policies, processes and procedures; actively interact and develop positive relationships with primary customers and suppliers. Responsible for providing support to the management and administration of the Applications Delivery function of the DWSD-IT unit. Assist to develop, design and implement project plans based on detailed requirements. Manage and motivate staff, promote effective teamwork, demonstrate continuous learning, and encourage innovation in others. Ensure the effective management of all assigned staff; develop training and developmental plans as necessary.

Actively review and assess DWSD business processes, work methods, equipment and software requirement to ensure the most effective and efficient practices are adopted. Participate in the development, recommendation, and administration of DWSD-IT operating and capital budgets for the unit. Follow security and safety policies and procedures in carrying out work duties. A valid Michigan Driver’s License and the ability to drive a motor vehicle on all terrain. Provide on the job training.

RELATED JOB FUNCTIONS

Assist other IT staff and team members as needed with overflow activities involving the support and maintenance of computers, printers, applications, databases, networks, servers, storage, and data center facilities, and the installation, decommissioning, and relocation of related IT equipment. Recommend changes in general administrative policies. Enforce established department policies and procedures. Address complaints and inquiries of an administrative nature. Perform related work duties as assigned.

KNOWLEDGE OF:

• Advanced spatial analysis, custom reporting, and troubleshooting web-based GIS or enterprise system integrations
• Business and management principles involved in strategic and operational planning, resource allocation, leadership techniques, service delivery, and coordination of people and resources
• Current applications architecture and data architecture practices; applications operations; internal controls; performance monitoring and tuning; and systems upgrade
• Programming development languages and relational database management principals
• Concepts, practices and procedures (COBIT and ITIL), including Change Management, Software/Systems Development Life Cycle for application development and management.
• Lead Data Governance & QA/QC: Help enforce data standards, maintain enterprise geodatabases, and ensure metadata accuracy
• Demonstrate effective decision-making through innovation and results oriented leadership, the ability to promote and foster teamwork, and establish and operate in an environment which provides the capacity for excellence; contribute to leadership planning and change
• Communicate both verbally and in writing at all levels of the organization, negotiate and develop solid internal and external relationships
• Respond to internal or public inquiries and assist staff with spatial analysis; conduct occasional site visits, GPS data collection, or physical inspections
• Contribute to leadership planning and change

ABILITY TO

• Manage staff and utilize management experience gained through progressively more responsible positions in the utility industry
• Prepare financial budgets and monitor expenditures for tasks
• Plan and build reliability and efficiencies into the organization to ensure uninterrupted services
• Motivate, train, lead, and develop staff for improved performance and efficiency
• Display resourcefulness and initiative in performance of duties
• Effectively utilize appropriate security and safety equipment and procedures
• Communicate effectively, both verbally and in writing
• Understand and follow verbal and written instructions
• Establish and maintain effective working relationships with others
• Communicate frequently with team members and other units across the Department about process, equipment or potential problems
• Develop proficiency in unit specific operations and software
• Maintain regular and reliable attendance
• Manage a multidisciplinary staff including employee relation issues
• Direct team activities or to work as a team member

REQUIRED EDUCATION AND EXPERIENCE

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or related discipline
• A minimum of two (2) years of leadership and operational experience gained through progressively more responsible positions
• Professional Accreditation in related functional field preferred
• Work experience in the utility industry preferred

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. This position requires the ability to climb, balance, stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift, grasp, feel, talk, hear see, and perform repetitive motions. Essential duties require the mental and/or physical ability to work in a standard office environment; read fine print on blueprints and display terminals; converse by telephone, two-way radio and in person using writing instruments, calculators, and personal computers; and strength to lift and carry up to 40 pounds. The work requires the ability to distinguish colors and to hear audible alarms. Incumbents may be subject to potentially hazardous physical conditions, atmospheric conditions, extreme temperatures, intense noise, and/or vehicle traffic.

Environmental Working Requirements:

Work is performed in a plant, remote sites, office environment or other locations within the DWSD Service Area, with exposure to computer screens, working in team offices and closely with all staffing levels. Employees within this classification may be exposed to dust and electrical connections, and frequent work with computer equipment.

OTHER REQUIREMENTS

• Valid Michigan Driver’s License
• The ability to work irregular hours, to commute to DWSD facilities and work sites, and respond to after hour emergencies and on‑call responses
• The above statements describe the general nature and level of work performed by employees assigned to the class. Incumbents may be required to perform job‑related responsibilities and tasks other than those stated in this specification. Specific job duties may vary from position to position.
• Employees in this class are required to undergo alcohol and drug screening and are subject to a criminal background investigation.