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Assistant Manager, IRD

One&Only Resorts

Big Sky Meadow Village (MT)

On-site

USD 65,000 - 85,000

Full time

5 days ago

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Job summary

Join a leading resort as an Assistant Manager for In-Room Dining, overseeing daily operations and ensuring exceptional guest experiences. This role involves training staff, coordinating meal deliveries, managing schedules, and ensuring safety compliance, all while maintaining a high standard of service. Ideal candidates have experience in similar roles within high-end hospitality settings.

Benefits

Medical insurance - 80% of premium paid by employer

5 weeks of PTO (Paid Time Off)

Complimentary meal per shift

Discounts at F&B outlets on property

14 nights per year at $100/night at Kerzner Properties worldwide

Winter season includes complimentary ski pass or $225 reimbursement towards gym membership

Qualifications

At least 2 years’ experience at a similar level.
Minimum 3 years’ experience in a restaurant or hotel operation.
Experience in 5*, an upmarket resort would be an advantage.

Responsibilities

Supervises, trains, and manages colleagues.
Manages all day-to-day operations of Room Service.
Ensure compliance with food safety and sanitation standards.

Skills

Excellent Communication

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5 days ago Be among the first 25 applicants

Join to apply for the Assistant Manager, IRD role at One&Only Resorts

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At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary

The In-Room-Dining Manager position is responsible for the daily operations in Room Service. Position directs, trains and assists colleagues to follow standards in the delivery of food and beverage to guestrooms and Private Homes. They will work closely with the Culinary and Beverage teams to ensure One&Only service standards exceed the experience of the guest. They will strive to continually improve guest and colleague satisfaction and maximize financial performance in areas of responsibility. They will work with the FB Leadership team to establish training and implementing plans that will help the team exceed the departmental goals like LQA/Forbes Scores, meeting budget and ensure good working environment.

Key Duties And Responsibilities

Supervises, trains, directs, develops and manages colleagues
Manages all day-to-day operations within the In Room Dining operation to ensure service standards exceed the experience of the guest
Coordinate with the kitchen and other departments to ensure timely and accurate delivery of room service orders.
Review payroll, manage schedules, maintain labor costs, and adapt operations based on guest needs and trends
Ensure compliance with food safety, sanitation and other regulatory Food and Beverage items to include Tips and Service Charges
Monitor and control inventory, ordering supplies as necessary to maintain optimal stock levels.
Interact with guests to obtain feedback on quality of service and food within In Room Dining
Encourages and builds mutual trust, respect and cooperation among team members.
Creates total awareness of in-house VIPs and reviews names with staff members during pre-service meetings.
To assist with any other duties that are required by the member of the management team.

Skills, Experience & Educational Requirements

At least 2 years’ experience at a similar level.
Excellent Communication skills
Minimum 3 years’ experience in a restaurant or hotel operation with recognized high standards.
Experience in 5*, an upmarket resort would be an advantage but not a requirement.

Benefits

Medical insurance - 80% of premium paid by employer
Health Savings Account with $50 employer contribution per pay period
Dental, vision & life insurance - 100% of premium paid by employer
5 weeks of PTO (Paid Time Off)
8 paid holidays
Uniform provided & complimentary laundering
Complimentary transportation to/from resort
Complimentary meal per shift
Subsidized housing based on availability
Discounts at F&B outlets on property
14 nights per year at $100/night* at Kerzner Properties worldwide
Winter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership

Physical Requirements

The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation.Physical requirements include, but are not limited to:

Standing, walking, stooping, kneeling, and bending in an operational environmentfor extended periods
Frequent bending, twisting, stooping, reaching, and pulling
Lifting and carrying of loads weighing up to 50 pounds
Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Hospitality

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