Assistant Manager In Training

grease-monkey-careers; Westminster (CO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Employee discounts

Free food & snacks

Job summary

Grease Monkey is seeking an Assistant Manager in Training to learn center operations, customer relations, and team leadership. You will act as second-in-command, supporting the Center Manager and preparing to run a busy automotive service center.

You will participate in recruitment, training, scheduling, payroll, and compliance while developing the skills needed for future center leadership in a fast-paced environment.

Qualifications

• 1+ year experience in a quick service automotive setting or customer-facing role.
• Strong customer service and communication skills are essential.
• Ability to learn center operations and basic administrative duties.

Responsibilities

• Train under the Center Manager to learn center administration and staff supervision.
• Assist with recruitment, onboarding, scheduling, time-card accuracy, and payroll prep.
• Support center operations and ensure safety, quality, and customer satisfaction.

Skills

Customer service

Verbal communication

Basic computing

Reading & writing

Math basics

Tools

POS system

Job description

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Employee discounts
• Free food & snacks

Company Overview

Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey® brand operates over 300 centers internationally. As the nation’s largest independent franchisor of automotive oil change centers, Grease Monkey® serves more than 2 million customers each year. Our Certified Pit Crews deliver an exceptional service experience with speed, precision, and unrivaled quality through our proprietary Technician Training & Certification Program.

Position Overview: Assistant Manager in Training (AMIT)

The Assistant Manager in Training (AMIT) is structured as a direct pathway to center leadership. In this role, you will work alongside experienced leadership to master center operations, customer relations, team management, and advanced automotive services. You will act as second-in-command, stepping in to manage center operations in the Center Manager's absence while developing the skills required to run a successful Grease Monkey location.

Key Responsibilities

• Leadership Development & Supervision
  • Train directly under the Center Manager to learn all aspects of center administration, staff supervision, and daily operational decision-making.
  • Assist with recruitment, onboarding, ongoing training, performance reviews, scheduling, time-card accuracy, and payroll preparation.
  • Help resolve employee relations issues and maintain a safe, collaborative team culture.
• Customer Relations & Service Flow
  • Welcome customers promptly and professionally, clearly communicating service requirements, options, and pricing throughout their visit.
  • Present key maintenance components (e.g., air filters, cabin filters, radiator caps) for customer inspection.
  • Keep customers informed of wait times in a clean, comfortable, and safe lobby environment.
  • Review Service Order Tickets, warranty details, and free top-off programs thoroughly during check-out, reminding departing customers to leave feedback.
  • Handle customer complaints and claim resolutions professionally.
• Center Operations & Administration
  • Monitor service bay workflow to ensure fast, precise execution and strict adherence to quality checks.
  • Learn POS system management, close-out procedures, daily bank deposits, and required weekly/monthly recordkeeping.
  • Track inventory levels, place orders, conduct bi-monthly inventory corrections, and perform monthly counts.
  • Complete weekly administrative tasks, including callback logs, address updates, and required compliance postings (OSHA, MSDS).
• Technical & Shop Duties
  • Perform Lead Technician responsibilities and assist in training shop personnel across all service levels.
  • Execute automotive services including oil changes, brake/rotor work, transmission/differential services, cooling system flushes, and basic component replacements.
  • Perform courtesy, hood, and pit tech duties, ensuring all preventive maintenance and final safety inspections meet company standards.
  • Maintain site cleanliness, facility upkeep (restrooms, windows, grounds, snow/ice removal), and proper tool/equipment maintenance.
• Local Marketing & Business Growth
  • Assist in community engagement, local center marketing initiatives, fleet account solicitation, and sending customer thank-you notes.

Qualifications

• Experience: Minimum 1 year of experience as a quick lube automotive center technician. Prior experience in retail, quick lube, or customer-facing management/supervision is strongly preferred.
• Skills: Strong customer service, verbal communication, and basic computing abilities; fundamental reading, writing, and math skills.
• Licensing & Mechanical Capability: Valid driver’s license and ability to operate motor vehicles safely. Proficient with standard mechanical hand tools.

Working Conditions

• Environment: Frequent exposure to outdoor weather elements, elevated noise levels, and vehicle exhaust fumes.
• Physical Demands: Requires standing for long periods, walking, climbing, stooping, crouching, reaching, handling tools, and lifting.

Benefits & Perks

• Employee discounts on automotive services
• Flexible scheduling
• Defined career advancement pathways to Assistant Center Manager and Center Manager roles