Automotive Center Manager

Grease Monkey #41; Chesnee (SC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Flexible schedule

Health insurance

Paid time off

Employee discounts

Job summary

Grease Monkey #41 in Chesnee, SC, seeks a Center Manager to ensure the operational success and profitability of the service center. Responsibilities include supervising employees, managing customer relations, and maintaining an efficient environment.

The ideal candidate must have previous management experience in a retail automotive setting and possess strong customer service and business management skills.

This role offers competitive benefits including health insurance, training, and opportunities for advancement.

Qualifications

• Previous experience managing a retail automotive center or equivalent related business required.
• Ability to properly use mechanical hand tools.
• Basic literacy; verbal communication skills.

Responsibilities

• Manage operations and profitability of the Grease Monkey center.
• Hire, train, and supervise employees.
• Maintain customer relations and ensure a clean environment.

Skills

Business Management

Customer Service

Employee Relations

Intermediate Computing skills

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Company Overview

Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey® brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey® is the nation’s largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey® International, LLC is the nation’s largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.

Our Grease Monkey® Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey® Technician Training & Certification Program. Grease Monkey® certified pit crews offer drivers an exceptional experience, delivered with speed and precision.

Position Overview

The Center Manager is responsible for the successful operation and profitability of a Grease Monkey center using customer and employee relations skills, business management techniques, and sound judgment.

The center manager is required to perform assistant manager duties and below.

Responsibilities

Customer Relations

• Welcome customers immediately in a professional manner. requirements, Grease Monkey services and pricing during the Welcome, Wait/Show and Departure.
• Present air filter, cabin air filter, breather, and radiator cap if applicable, for customer inspection.
• Maintain communications with waiting customers, keep them informed of wait times, and answer questions. Ensure a comfortable, clean, and safe atmosphere for customers.
• Review Service Order Ticket, including the Warranty and Free Top-Off Programs on the back, thoroughly with customers at check-out, explain services performed, purpose of static sticker and reminder card.
• Remind departing customers to submit feedback about their visit.
• Thank all departing customers and remind them to return.
• Resolve customer complaints and damage claims.

Employee Supervision and Management

• Hire new employees as needed; Evaluate employee performance on a regular basis; Resolve employee complaints; Administer employee discipline as required; Discharge employees as required.
• Provide thorough training to new employees, conduct routine training sessions for all employees (new products, services, skills, procedures, policies).
• Schedule employees for effective center coverage and efficient use of labor and ensure accurate time-clock use.
• Prepare payroll each pay period.
• Maintain accurate and complete employee files.

Center Operations

• Ensure proper execution of all activities in the service bays.
• Print and monitor daily, weekly, and monthly sales and inventory reports.
• Monitor cash register functions and credit card handling.
• Maintain POS computer software and hardware (backups, upgrades, routine maintenance) Make daily bank deposit(s).
• Perform daily close-out procedure.
• Prepare weekly and monthly paperwork.
• Monitor inventory, place appropriate orders, and perform accurate monthly inventory counts.
• Ensure cleanliness and appeal of entire site.
• Maintain safe working environment.
• Maintain physical plant, tools, equipment, inventory, supplies, and personal property.

Other Duties and Responsibilities

• Write and mail customer thank you notes.
• Solicit fleet accounts.
• Plan and execute local center marketing functions.
• Participate in community activities.
• Maintain required postings and records (OSHA, MSDS, federal, state, and local).

Qualifications

• Skills: Business Management, Employee Relations, Customer Service, Intermediate Computing skills.
• Basic literacy (reading, writing, math skills); Verbal communication skills.
• Ability and licensed to operate motor vehicles; Ability to properly use mechanical hand tools.
• Previous experience managing a retail automotive center or equivalent related business required.

Working Conditions

Environment

Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.

Physical Activities

Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting.

Benefits/Perks

• Discounted Services for Employees.
• Flexible Hours.
• Opportunities for Advancement.