Assistant Manager II, Amazon Fresh Stores

Amazon; Huntington Beach (CA); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking an experienced Assistant Manager to lead operations in a grocery environment. This role involves directing a team to deliver exceptional customer service while maintaining a vibrant store culture. The ideal candidate will demonstrate strong leadership skills, a commitment to continuous improvement, and the ability to manage performance effectively. Join a company that values diversity and inclusion, and be part of a team that prioritizes customer satisfaction and employee engagement. If you are ready to take on a challenging yet rewarding role, this opportunity is perfect for you.

Qualifications

• 3+ years of leadership experience in retail or hospitality.
• Strong verbal communication and interpersonal skills.

Responsibilities

• Manage day-to-day store operations and lead a team of associates.
• Maintain a culture of engagement and implement solutions for improvement.
• Ensure a safe, clean, and secure environment for employees and customers.

Skills

Leadership

Customer Service

Problem Solving

Communication Skills

Team Management

Education

Bachelor's degree from an accredited university

Job description

Assistant Manager II, Amazon Fresh Stores

We are looking for an experienced Assistant Manager who can bring Amazon’s customer obsession to life in a grocery environment. You will direct day-to-day store operations and lead a team of engaged grocery associates to deliver a one of a kind shopping experience for customers. You will play a vital role in maintaining a vibrant store culture based on customer obsession, trust, respect, continuous learning, safety, and fun.

Assistant Managers are experienced in leading large teams to deliver against standard operating procedures. They are natural leaders who are comfortable with change and are always looking for ways to improve their operation. Assistant Managers demonstrate a strong work ethic, excellent ownership, the ability to meet deadlines, a willingness to learn new things, and a commitment to the customer and employee experience.

Key Job Responsibilities

1. Act as the manager on duty in the store, focused on delivering results while enabling a positive customer and employee experience.
2. Manage a team of associates, including relaying expectations, managing performance, providing regular feedback, and supporting career development.
3. Delegate effectively to drive exceptional results in your store, including executing standard operating procedures, identifying areas of improvement, implementing solutions, and providing ongoing feedback to store employees.
4. Maintain a culture of engagement by routinely listening to feedback from leaders, associates, and customers and implementing solutions to solve problems.
5. Identify areas of opportunity, determine root causes, and seek support to implement solutions to continuously improve the overall performance and culture of the store.
6. Maintain a safe, clean, and secure environment to ensure the security of all employees, customers, and products in your store.
7. You are comfortable working in a physical environment and have the ability to lift up to 49 pounds and be on your feet for a shift, up to 10 hours at a time.
8. Must be able to work a flexible schedule/shift/work area, including weekends, nights and/or holidays.

Candidates must be at least 18 years of age.

BASIC QUALIFICATIONS

- 3+ years leadership experience in a customer-facing retail, hospitality or grocery environment or 2+ years Amazon (Blue Badge/FTE) experience, or Bachelor's degree from an accredited university.

PREFERRED QUALIFICATIONS

1. Current Assistant Manager within Amazon Fresh Stores.
2. 4+ years of customer-facing grocery industry experience.
3. Strong verbal communication and interpersonal skills.
4. Experience working independently in an ambiguous environment with minimal supervision.
5. Demonstrated ability to use data and metrics to back up assumptions and implement effective solutions.
6. Demonstrated success in problem solving and delivering results.
7. Demonstrated ability to attract, hire, and develop high-performing teams.
8. Passion for Amazon and committed to delighting customers.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.