Assistant Manager - Home Store Arden

Four Seasons; Royal Pines (NC); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

403B Retirement Plan with Employer M

Generous PTO 20+ days/year

Health insurance

Education/tuition reimbursement

Job summary

Four Seasons Hospice Home Store in Arden, NC seeks a Home Store Assistant Manager to supervise staff and volunteers, ensure smooth daily operations, and uphold store standards. You will work with the Retail Director/General Manager to meet targets and provide outstanding customer service in a welcoming environment.

The role requires strong organization, reliability, and the ability to manage multiple tasks, with hours 40 per week, Tuesday–Saturday, in a fast-paced retail setting.

Qualifications

• Minimum of three years of retail experience.
• Supervisory experience and ability to lead volunteers and staff.
• Strong customer service and communication skills.

Responsibilities

• Oversee day-to-day Home Store operations and staffing.
• Maintain store standards, pricing, and display organization.
• Provide excellent customer service and manage POS transactions.
• Coordinate with volunteers and the Retail Director to meet store goals.

Skills

Customer service

Excellent communication

MS Office

Organization

Integrity

Team supervision

Education

High School Diploma/GED

Job description

Our Accolades.

Benefits

• Competitive Salaries, Reviewed Annually
• Annual Operational Performance Bonus Opportunities
• $0 Employee Premiums on Medical Insurance
• Annual $600 Well-Care Benefit Towards Self-Care, Childcare, Pet Care, or Elder Care
• Medical & Dental Insurance Benefits First of the Month after Hire
• 403B Retirement Plan with Employer Match
• Generous Paid Time Off Package of 20+ Days of PTO Per Year
• Up to 6 Paid Holidays
• Employer Paid STD, LTD, & Life Insurance
• Employer Paid Teletherapy & Telemedicine Coverage
• Health & Dependent Care Flexible Spending Accounts
• A Robust Employee Wellness Program
• Up to $3k in Tuition Reimbursement Each Year

Our Accolades.

Four Seasons is proud to have been named one of Modern Healthcare’s Best Places to Work, and to have been Living Wage Certified in Western North Carolina . Our approach to providing not only excellent care to our patients and families, but also providing the same heartfelt care and commitment to our employees, leads us to be recognized as not only a leader in hospice and palliative care, but also a beacon of excellence as an employer in Western North Carolina.

Benefits

Our Benefits.

Four Seasons offers an excellent benefits package for both full time and part time eligible employees, which may include:

• Competitive Salaries, Reviewed Annually
• Annual Operational Performance Bonus Opportunities
• $0 Employee Premiums on Medical Insurance
• Annual $600 Well-Care Benefit Towards Self-Care, Childcare, Pet Care, or Elder Care
• Medical & Dental Insurance Benefits First of the Month after Hire
• 403B Retirement Plan with Employer Match
• Generous Paid Time Off Package of 20+ Days of PTO Per Year
• Up to 6 Paid Holidays
• Employer Paid STD, LTD, & Life Insurance
• Employer Paid Teletherapy & Telemedicine Coverage
• Health & Dependent Care Flexible Spending Accounts
• A Robust Employee Wellness Program
• Up to $3k in Tuition Reimbursement Each Year

Home Store Assistant Manager

Reports To: Home Store Retail Director / General Manager

Status: Non-Exempt (Hourly)

Shift: 40 hours; Tuesday - Saturday 9:00am - 6:00pm

Location: Arden, NC

Summary: The Home Store Assistant Manager provides excellent customer service not only to Home Store customers but to volunteers, staff, and donors at all times by creating an inviting and warm atmosphere. He/she assists the Retail Director/General Manager and Operations Manager to oversee the daily operation of Four Seasons Hospice Home Store. He/she helps to supervise paid store staff and volunteers. He/she assists in maintaining Home Store standards through operations and organization of the store, as well as establishing steps to attain and meet store goals.

Essential Duties & Responsibilities

• Assists Operations Manager in overseeing the day-to-day operations of the Home Store
  • Work to achieve performance goals, pursue progress toward individual development plan (IDP) and demonstrate Four Seasons values and competencies
  • Ensure strong level of support and internal customer service with all staff and volunteers
  • Work to build relationships in our service areas to promote the store in order to increase donations and sales
  • Work closely with the volunteer department to obtain new volunteers and to retain current volunteer base
  • Ensure adequate staffing coverage by supervising paid staff and volunteers
  • Open and close the store following defined procedures to include back-office accounting, processes and procedures
  • Communicate information in a timely manner to store staff and volunteers and Retail Director
  • Create inviting store environment (neat, clean and organized) to ensure a strong, pleasing and positive visual presentation of the sales floor to ensure high standards are met
  • Handle operational tasks such as counting out register daily, making up the bank deposit and completing daily banking and financial spreadsheets
  • Assure reasonable pricing of donations by researching pricing on antiques and collectables through exceptional stewardship
  • Availability and potential to work in all retail locations
  • Arrives on time for scheduled shift
  • Reports to Home Store Operations Manager if unable to report to scheduled shift or running late
  • Be an ambassador of Four Seasons with all Home Store customers and donors
  • Maintain confidentiality and adhere to the Four Seasons values and commitment to co-workers
  • Provides excellent customer service and maintains a positive attitude
  • Understands and implements Home Store policies and procedures
  • Provides customer service by operating Point of Sale system, bagging merchandise, and being available to assist customers by answering questions on the sales floor
  • Helps provide a welcoming clean environment which reflects the Four Seasons brand by vacuuming, dusting and cleaning furniture, shelves, merchandise and other items on the sales floor
  • Maintain proper store inventory by sorting, pricing and stocking donations to the sales floor appropriately and according to display themes
  • As applicable, touch up or repair donations for higher sales value
  • Receives donations from public, collects information, and provides receipts as requested
  • Wears photo identification at all times while on duty
  • Attends Home Store staff, volunteer and support meetings

Knowledge, Skills, And Abilities

• Knowledge of antiques and resale business
• Knowledge of proper body mechanics
• Proficient in MS Office: Outlook, Word, Excel, etc.
• Excellent organization skills
• Excellent customer service skills
• Excellent interpersonal skills
• Excellent attention to detail and accuracy
• High level of integrity and dependability with a strong sense of urgency and results‑orientation
• Strong problem solving and creativity skills
• Excellent written and oral communication skills
• Basic data entry skills
• Ability to motivate teams
• Ability to use good judgment and ask for help when needed
• Ability to work independently with minimum supervision
• Ability to work under pressure to meet deadlines
• Ability to coordinate and follow through on projects
• Ability to take initiative and utilize innovative techniques
• Ability to plan, prioritize and coordinate daily tasks
• Ability to simultaneously manage several projects
• Ability to work flexible hours, if needed
• Ability to participate as a team player

Minimum Qualifications

Education

• High School Diploma/GED

Experience

• Minimum of three years of retail experience
• Supervisory experience
• Some driving and loading of delivery and/or large vehicles
• (Must be 21 years old to operate a delivery and/or large vehicle.)

Licencures & Certifications: (if applicable)

• Valid driver’s license and proof of automobile insurance

Summary Of Physical Requirements

• Hand dexterity to include gripping, carrying, pushing & pulling
• Fine finger movements to include writing & typing, frequently
• Flexion/Extension of arms & wrists
• Additional gross motor movements including bending, reaching, twisting, turning, crouching, squatting, & kneeling
• Near & far visual acuity
• Ability to hear, understand, & distinguish speech and other sounds
• Prolonged standing & walking
• Prolonged sitting, in excess of four hours per day
• Ability to drive and/or transport self to and from work locations
• Ascending or descending stairs & ramps
• Ability to lift, carry, push & pull up to 100 pounds with the help of another person or equipment occasionally
• Operating motor vehicles.
• Operating machinery and/or power tools.
• Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like.
• Occasionally experience environmental conditions including but not limited to: low or high temperatures, outdoor elements such as wind or precipitation, loud noises, small or enclosed spaces.

Intent and Function

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the duties of the position. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at‑will employer.