Assistant Manager, Guest Experience | Hill Center Brentwood

lululemon; Brentwood (TN); On-site; Full time

Job summary

Join a leading performance apparel company as an Assistant Manager, Guest Experience. You'll be part of a dynamic team, ensuring exceptional guest experiences and fostering a culture of belonging. This role involves leadership, team development, and operational management, contributing to the store's success and community engagement. With a focus on inclusivity and growth, you'll play a vital part in enhancing the guest experience while managing store operations effectively.

Benefits

Health and dental plans

Paid time off

Retirement matching

Employee discounts

Fitness classes

Development programs

Qualifications

• Minimum 1 year of people management experience.
• Minimum 1 year of leadership experience managing operations.

Responsibilities

• Create an inclusive team environment that celebrates diversity.
• Lead exceptional guest experiences through connection and product education.
• Manage aspects of the store's budget and labor hours.

Skills

Leadership

Team Management

Customer Service

Education

High school diploma or GED

Bachelor’s degree

Job description

Assistant Manager, Guest Experience | Hill Center Brentwood

Join us to apply for the Assistant Manager, Guest Experience | Hill Center Brentwood role at lululemon.

Overview

lululemon is an innovative performance apparel company specializing in yoga, running, training, and athletic pursuits. We focus on technical fabrics and functional design to create transformational products and experiences that support movement, growth, connection, and well-being. Our success stems from our innovative products, store emphasis, dedicated team members, and strong community connections. We are committed to creating a positive, inclusive, and growth-oriented environment for our people.

Job Summary

The Assistant Manager, Guest Experience, is a vital part of the store leadership team, ensuring a high-quality experience for team members and guests daily. This role involves leading from the floor, developing team members, fostering a culture of belonging, and ensuring outstanding guest experiences aligned with company values and directives.

Core Responsibilities

Leadership and People Management

• Create an inclusive team environment that celebrates diversity and promotes support, productivity, and fun.
• Engage team members by clarifying how their work contributes to store and company success.
• Support the Store Manager's vision by implementing and cascading it to the team.
• Assist in hiring and developing a diverse team with various backgrounds and skills.
• Provide ongoing feedback, coaching, mentoring, and development opportunities.
• Lead performance management activities, including feedback, recognition, documentation, and addressing concerns.
• Handle employee concerns and collaborate with support teams when necessary.

Guest Experience and Community

• Lead exceptional guest experiences through connection and product education, coaching team members accordingly.
• Make real-time decisions to ensure efficient store operations and guest service.
• Resolve guest feedback and issues promptly, ensuring guest satisfaction.

Operations, Product, and Strategy

• Collaborate on business data review to inform planning, sales, and hiring strategies.
• Maintain visual merchandising standards and product presentation.
• Follow opening and closing procedures.
• Adhere to safety policies to ensure a safe work environment.
• Comply with all relevant policies, procedures, laws, and regulations.

Budget Responsibility

Manage aspects of the store's budget and labor hours within delegated authority.

People Management

Directly oversee a subset of store employees as delegated by the Store Manager.

Qualifications

• Minimum 1 year of people management experience.
• Minimum 1 year of leadership experience managing operations and projects.

Preferred Assets

• High school diploma, GED, or equivalent; Bachelor’s degree preferred.
• Experience in retail or sales management for at least 1 year.
• Experience in recruiting, hiring, or training employees for at least 1 year.

Work Environment & Physical Demands

• Brightly lit environment with loud music.
• Work involves team collaboration and independent tasks.
• May involve conflict resolution and guest issue mediation.
• Requires movement through the store and occasional lifting up to 30 lbs.

Compensation & Benefits

Base pay ranges from $23.19 to $31.38/hour, with a target bonus of 25%, totaling $28.99 to $39.23/hour. Benefits include health and dental plans, paid time off, retirement matching, employee discounts, fitness classes, development programs, and more. Eligibility and specific offerings vary and are subject to change.