Assistant Manager - Goshen - FT

Michiana, Inc.; Goshen (IN); Hybrid; USD 19,000 - 28,000; Full time

Job summary

Goodwill Goshen store seeks a full-time supervisor to manage daily retail operations in Goshen, IN. You will lead staff, oversee customer service, inventory control, and merchandising to deliver a welcoming shopping experience.

The role reports to the Store Manager and requires a high school diploma, strong supervision, and reliable transportation for travel to different job sites. Join a team focused on excellence and safety.

Qualifications

• HS diploma or equivalent required.
• Strong supervisory skills with ability to motivate and hold team accountable.
• Excellent verbal and written communication for engaging with employees and management.

Responsibilities

• Participate in recruitment by identifying and hiring qualified candidates.
• Develop and implement training to ensure staff adhere to policies and customer service standards.
• Monitor employee performance and provide coaching and feedback.
• Take disciplinary actions when necessary to maintain standards.
• Supervise and coordinate store operations including inventory, merchandising, and customer service.
• Ensure departments collaborate to meet business goals and provide excellent shopping experiences.
• Establish and enforce safety protocols and mitigate risks of theft or disruption.
• Maintain communication with Store Manager regarding issues and performance.
• Participate in meetings and contribute to improvement strategies.
• Assist in corrective action plans and monitor outcomes.

Skills

Supervisory skills

Communication

Customer service

Education

High School Diploma or equivalent

Job description

Job Details

Job Location: Store - Goshen - Goshen, IN 46526Position Type: Full TimeEducation Level: High SchoolSalary Range: $17.00 - $17.00 HourlyTravel Percentage: NoneJob Shift: DayJob Category: RetailJob Objective:

To manage the daily operations of a fast-paced retail store, ensuring smooth and efficient processes across all areas, including customer service, inventory management, and sales. The role is focused on creating a positive and welcoming shopping experience for customers while maintaining a productive work environment for staff. This position reports to the Store Manager who evaluates performance annually.

In addition, embodies the Goodwill Mission to: \"Empower people to achieve their most abundant life\" and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

Supervisory Responsibilities

• Custodians


• Drive Thru Ambassadors


• Sales Production Associates


• Textile Sales Associates

Essential Job Functions

• Participate in the recruitment process by identifying and hiring qualified candidates to build a competent and diverse team.


• Develop and implement training to ensure all staff are well-versed in company policies, procedures, and customer service standards.


• Continuously monitor employee performance, providing constructive feedback and coaching to promote professional growth and accountability.


• Take appropriate disciplinary actions when necessary to maintain high standards of conduct and performance within the team.


• Supervise and coordinate all store operations to ensure seamless execution of daily activities, including managing inventory, merchandising, sales floor operations, and customer service.


• Ensure that all departments are working collaboratively to achieve business goals, optimize workflow efficiency, and provide an exceptional shopping experience for customers.


• Establish and enforce comprehensive safety protocols to maintain a secure working environment for employees and customers.


• Actively monitor potential security risks, including internal theft and shoplifting, and take proactive measures to mitigate such threats. Foster a culture of safety awareness and compliance among all staff members.


• Maintain open and transparent communication with the Store Manager regarding store operations, staff performance, and any challenges that arise.


• Participate in regular meetings to discuss store performance, share insights, and collaborate on strategies for improvement.


• Assist in developing and implementing corrective action plans to address operational issues, ensuring that solutions are effectively executed, and outcomes are monitored for success.


• Other duties as assigned by supervisor.

QualificationsRequired Education and Skills

• High school diploma or equivalent, or the ability to obtain through The Excel Center.


• Strong supervisory skills with a proven ability to inspire, motivate, and hold team members accountable for their performance.


• Demonstrated expertise in fostering a positive and productive work environment.


• Excellent verbal and written communication skills, essential for engaging with employees, customers, and management. Capable of conveying information clearly and effectively in various situations.


• Skilled in resolving customer concerns, ensuring a positive shopping experience. Committed to upholding high standards of customer service and fostering customer satisfaction.


• Ability to pass a criminal background check and drug screen.


• Must have reliable transportation, a current driver's license, and provide proof of insurance to travel to different job sites.

Qualifications

• Authorized to work in the United States.


• Flexible availability including nights and weekends.


• Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.


• Able to effectively and safely use standard office and light industrial equipment.