Assistant Manager, Genesis CRM

Genesis; Fountain Valley (CA); On-site; USD 75,400 - 104,000; Full time

Benefits offered by this job

Vehicle lease allowance

Holiday pay

Healthcare insurance (medical, dental,

vision)

401(k) company match

Life insurance

Mental health & wellbeing program

Job summary

Genesis in California is seeking an Assistant Manager, Genesis CRM to support the development and management of the Retailer CRM program, and ongoing integration of CRM communications across disciplines. You will assist in day-to-day CRM marketing projects including campaigns, launches, and regular communications.

The role requires five+ years in marketing/advertising with at least two years in CRM marketing; automotive experience is a plus.

Qualifications

• High school graduation is required; bachelor’s degree preferred.
• At least five years of marketing and/or advertising experience.
• At least two years of experience in CRM marketing, preferably in automotive.
• Agency and/or client-side experience is desired.
• Ability to work in a fast-paced environment and manage multiple projects.

Responsibilities

• Support the Senior Manager in defining program objectives, technical integrations, and business rules.
• Organize reporting, success metrics, and stakeholder delivery.
• Develop presentations and materials to increase CRM awareness and Retailer participation.
• Provide leadership reporting with insights and improvement recommendations.
• Develop cohesive communication strategies and cross-functional alignment.
• Collaborate with internal and agency teams to execute CRM campaigns.
• Assist with communications, creative reviews, testing, reporting, and timelines.
• Coordinate media, brand, and website teams for campaign execution.
• Track CRM project status, calendars, and campaign timelines.
• Support strategic CRM planning with personalized communications.
• Demonstrate problem solving and entrepreneurial mindset.

Job description

At Genesis, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package.

It’s time you rethink what you expect from an employer. At Genesis, we understand you’re not just building a career – you’re building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.

Job Model

• The Assistant Manager, Genesis CRM will support the development and management of the Retailer CRM program, and ongoing integration of CRM communications across disciplines.
• This role will assist in day-to-day CRM marketing projects including campaigns, launches, and regular communications.

How You Will Make An Impact

• Support the Senior Manager in defining program objectives, technical integrations, and business rules.
• Organize reporting, success metrics, and stakeholder delivery.
• Develop presentations and materials to increase CRM awareness and Retailer participation.
• Provide leadership reporting with insights and improvement recommendations.
• Develop cohesive communication strategies and cross-functional alignment.
• Collaborate and communicate across departments, regional teams, and vendors.
• Support management of agency partners executing CRM campaigns.
• Assist with communications, creative reviews, testing, reporting, and timelines.
• Attend briefings and support development of agency communication plans.
• Coordinate media, brand, and website teams for campaign execution.
• Collaborate with Genesis Owner Marketing team on Retail sales programs.
• Champion innovation and new CRM initiatives with agency partners.
• Track CRM project status, calendars, and campaign timelines.
• Coordinate milestones with technical teams, Finance, Legal, and CSR.
• Assist with leadership presentations and reporting.
• Support strategic CRM planning with personalized, cohesive communications.
• Demonstrate problem solving, decision-making, and entrepreneurial mindset.
• Exercise discretion and manage workflow across GMA teams.
• Ensure agency execution aligns with strategies and resolve issues.

What You Will Bring To The Role

• Must be a high school graduate.
• Bachelor’s degree preferred.
• At least five years of marketing and/or advertising experience.
• At least two years of experience in CRM marketing.
• Experience within automotive industry, desired.
• Agency and/or related client-side experience desired.
• Experience working in a fast-paced environment.
• Luxury experience, preferred.
• Ability to problem solve and operate with an entrepreneurial spirit within the framework of a team.
• Manage a high-paced environment with multiple projects and agency personnel.
• Ability to develop strong interpersonal relationships with a variety of employees; executive, managerial, field, and agency personnel.
• Diplomatic and collaborative acumen, with ability to motivate partners to meet or exceed business expectations.
• Ability to work on multiple projects.
• Strong written and oral communication skills.
• Project management skills with attention to detail.

What Hyundai Can Offer You

• Compensation Range: $75,400 - $104,000 annual base salary
• Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
• Holiday Pay – the company shuts down with pay between Christmas and New Years.
• Vacation and sick time off
• Healthcare insurance (medical, dental, and vision)
• 401(K) company match
• Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
• Basic life insurance, short- and long-term disability
• Mental health, wellbeing, and employee assistance program
• Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits)

What Happens Next

Express your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our hiring process please visit our How We Hire page.

Other Details

Physical requirements: Normal office duties. Occasional overnight business travel required. Occasional night and weekend work.

Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.