Assistant Manager - Full Time (Downtown)

Loyal Coffee Co.; Colorado Springs (CO); On-site; Full time

Job summary

Loyal Coffee Co. recherche un Assistant Manager passionné pour son emplacement à Northgate à Colorado Springs. Vous jouerez un rôle clé dans la direction des opérations quotidiennes, l'encadrement de l'équipe et la mise en œuvre de stratégies pour garantir le succès du café. Rejoignez une société de café dirigée par des baristas, engagée à créer une expérience client exceptionnelle et à soutenir la communauté à travers le café.

Benefits

Augmentations semi-annuelles basées sur la performance

Jours de congé payés jusqu'à 120 heures par an

Bénéfices médicaux, dentaires et de la vue

Café gratuit chaque semaine

Réductions sur les produits et marchandises

Qualifications

• Capacité à diriger et à maintenir un niveau élevé d'excellence.
• Compétent en communication par messages et appels.
• Capacité à s'adapter à un environnement de travail fluide.

Responsibilities

• Diriger les opérations du café et gérer les priorités chaque semaine.
• Assurer la maintenance des stocks et des commandes.
• Former et encadrer les membres de l'équipe.

Skills

Leadership

Communication

Problèmes de résolution

Attention aux détails

Job description

LOCATION: Loyal Coffee Downtown (408 S. Nevada Ave. 80903)

Wages: Starting $26.00 ($30.50/hr cap)-Role does not recieve tips.

Semi-Annual Performance Based Raises.120hrs accruable General Use PTO.Health, Vison, & Dental Benefits available

Full-Time = 32hr/wk minimum - 40hr/wk maximum

Minimum Weekly Availability Requirements:

4 days of fully open availability (2 of which must be a Fri, Sat, or Sun)

1 additional days with at least 8 hours of availability during operating hours.

Prerequisite:You have worked in a retail position at Loyal Coffee for at least 6 months.

About the team:Loyal Coffee is a barista owned and operated coffee company located in Colorado Springs. Our purpose is to use coffee to engage, encourage, and elevate community. This happens through roasting and serving coffee we love, to people we love, in a community we love.

In our retail locations we serve really good coffee and toast with a hyper focus on hospitality. We have a hard working atmosphere with a high level of accountability. We work with a clear purpose and set of values that propel us to reach our common goal.

We prioritize community in everything we do. It’s important that we build community among our team and among everyone we interact with as a result of working at Loyal Coffee.

We also roast and wholesale coffee around the world. We are proud to use our resources to make the best possible coffee we can share with our community around the world.

What is the opportunity?

This is an opportunity to serve as the Assistant Manager of Loyal Coffee’s Northgate retail location on the northside of Colorado Springs.

Assistant Managers are charged with leading the cafe to accomplish the Common Goal across the operational week timeframe. Assistant Managers must have an elevated awareness of cafe operations and team performance, and a strong motivation to impact the week’s success. AM’s direct leadership to accomplish the week’s tasks and oversee the placing/receiving of inventory to maintain smooth operations for the week. Also, the Assistant Manager assists their GM with the building and development of weekly schedules, while also acting as the ground floor oversight of the published schedule when the week arrives. They are the first level of support to Shift Supervisors when any issues arise during a shift they are leading. Guiding the coaching the Shift Supervisor to the best outcome for any given situation.

The AM is a critical leader of the team’s growth, culture, and overall performance. They work closely with the GM to assess priorities within the team and then help implement chosen strategies throughout the week. This includes training, coaching, and leading meetings when needed. The AM is an essential source of objective information back to the GM, helping them see clearly whats going well and what could be improved on a day to day level.

What are the tasks?

Lead the cafe’s operational week.

Appropriately asses and direct top priorities for the cafe’s shift leadership to accomplish each week. This includes tasks related to inventory, cleaning, training, and other items seen as contributing to the cafe’s overall success.

Manage ordering decisions, placing orders, receiving orders, and overall inventory maintenance to ensure the cafe always has the supplies it needs to operate each day. Inform GM of order issues or unavailabilities when needed.

Ensure that each day is operating as intended with schedule running as planned, policies being adhered to, and procedures being followed. Coach and lead Shift Supervisors when there are items out of alignment. Support the Shift Supervisors and enable them to be the best leaders of their shift possible. Celebrate Shift Supervisors in their wins each day.

Help lead challenges and situations that arise. This includes issues with the scheduled day, guests, inventory, and equipment. Many simple situations can be handled directly by the AM, and occasionally they need to be escalated to the GM.

Act as coverage backup when that is the priority. Available when reasonable to cover a shortage of heads when needed. Run shifts when a supervisor is unavailable due to surprise or planned reasons.

Assist GM with Weekly Scheduling and Timesheet review

Contribute to the drafting of weekly schedules. Make suggestions, write drafts, and implement discussed plans from the GM. Help ensure the schedule is thoroughly reviewed and all factors are well considered.

Assist with making changes to already published schedules when needed.

Assist with updating and reconciling all timesheets to ensure they are an accurate reflection of what occurred during each week. Write clear and helpful notes within timesheets to explain special situations when applicable.Assist the Cafe Manager with Building a Great Team

Participate in, or lead, monthly 1-on-1’s with all team members.

Help plan and lead regular Shift Supervisor meetings.

Help lead team growth through training, coaching, and managing individual growths plans for each team member.

Lead the entire team by example as an elite ambassador of Loyal Coffee’s vision, purpose, and goals.

We get excited about:

Leaders who are able to hold others accountable and call peers to a higher standardIndividuals who love community and teamworkFolks who are willing to work hard and be held accountable to high standardsPeople who are eager to learn and grow in their career, leadership skills, and lifePeople who have a high interest in speciality coffee and desire to work as a coffee professionalFolks who are detail oriented and are interested in providing and leading a hospitable experience

Required Skills and Physical Requirements:

An ability to lead others and maintain a high level of excellence on a daily basis.An ability to take charge in surprising situations and work to create the best possible outcome given the circumstances.You are able to be held accountable and respond positively to redirection.You have consistent, reliable transportation to work, including times of reasonable inclement weather.You are skilled in communicating with your team over messages and phone calls when needed.Ability to work efficiently and with excellence by yourself and with a team.Can be on your feet for long periods of time.Must be able to lift 50lbs alone.Can maintain a positive and hospitable attitude for long periods of time.Can prioritize tasks and adapt to a fluid work environmentYou are interested in growing as a leader and hospitality professional.

Why you will love working with us:

You will be part of a community and will get to contribute to a great community.There are scheduled raises based on performance and time with the companyYou get a free bag of coffee every week and discounts on all our other products and merchandise.We offer up to 120hrs/yr PTO.The leadership team strives to do what is right, is passionate about their work, and is open to feedback.The entire team is full of passion and is a ton of fun to be around.There is a space to grow in your coffee career as a leader.