Assistant Manager, FT

Marcus Theatres Corporation; Town of Brookfield (WI); On-site; USD 21,000 - 23,000; Full time

Job summary

Marcus Theatres Corporation in Brookfield, WI is seeking an Assistant Manager to lead theatre operations, drive guest service excellence, and uphold safety and brand standards. The role reports to the General Manager/Manager and focuses on coaching hourly staff, managing daily tasks, and contributing to financial targets.

The ideal candidate has supervisory experience in high-volume environments, strong communication skills, and a flexible schedule.

Qualifications

• High school diploma or equivalent.
• College coursework in Business Management and Marketing preferred.
• Ability to obtain food handling and bartending licenses as required by local/state laws.

Responsibilities

• Lead hourly associates and deliver superior guest service.
• Assist GM with hiring, training and associate development.
• Supervise, motivate, reward and coach staff to sustain performance.
• Manage cash handling, payroll processing, timekeeping and back office.
• Ensure facilities are clean, safe, and in good repair.
• Analyze KPIs to drive guest satisfaction and financial results.

Skills

Communication

Supervisory experience

Problem solving

Guest service

Flexibility

Education

High school diploma or equivalent

College coursework in Business Management and Marketing preferred

Tools

Microsoft Word

Excel

POS System

Job description

Assistant Manager plays a significant role in theatre operations. The Assistant Manager leads by example and delivers superior guest service in a fast-paced, clean and safe environment. The Assistant Manager supervises and motivates hourly theatre associates and follows operating policies and procedures to ensure all company objectives are met and to achieve financial targets. This position reports to the General Manager/Manager.

Essential Functions/Job Duties:

• Ability to work and problem solve independently
• Consistently create a welcoming environment for guests by greeting, anticipating needs, exceeding expectations and implementing creative solutions to provide exceptional service
• Assist GM with hiring, training and associate development
• Supervise, motivate, reward and coach theatre associates to sustain exceptional levels of performance and appropriately counsel associates when they are not meeting expectations
• Understand and demonstrate desired behaviors for all staff duties including driving sales, loyalty registration, cash management, inventory, and follow-up with guests
• Ability to evaluate key performance indicators and translate into actionable information to drive guest satisfaction and financial results
• Maintain facilities that are clean, safe and in good repair
• Follow required procedures in the event of a guest or associate incident
• Identif y opportunities to increase brand awareness and drive traffic into the theatre through a variety of marketing efforts, social media and community involvement
• Proficient in cash handling skills
• Proficient in Microsoft Word, Excel, POS System
• Operate projection equipment including projectors, servers and sound equipment. Perform basic projection troubleshooting upon completion of training
• Proficient in payroll processing, time keeping records, back office and audit process
• Enforce applicable federal, state, and local laws and regulations
• Preserve confidentiality of theatre information and passwords including knowledge of and adherence to PCI regulations
• Process daily corporate office or supervisor requests via phone and email
• Perform other such duties as may be assigned by Director of Operations, District Director, General Manager and Manager

Educational Requirements:

• High school diploma or equivalent
• College coursework in Business Management and Marketing preferred
• Ability to obtain food handling and bartending licenses as required by local/state laws

Qualifications:

• Minimum 18 years of age
• Strong written and verbal communication skills
• Supervisory experience in a high volume movie theatre, retail or hospitality environment
• Flexible work schedule that includes late evenings, weekends and holidays as dictated by business needs

Signature_____________________________ Date_____________________________

Primary Location: Wisconsin-Brookfield-Brookfield Movie Tavern

Work Locations: Brookfield Movie Tavern, 175 S Moorland Rd, Brookfield 53005

Job: Theatre Management

Organization: Theatres

Schedule: Full-time

Employee Status: Regular

Job Type: Experienced

Job Level: Manager

Job Posting: Aug 31, 2026, 7:57:06 PM

Hourly/Yearly Wage: $16/ hour