Assistant Manager (FT)

Goodwillni; Crystal Lake (IL); On-site; Full time

Job summary

A leading company is seeking an Assistant Store Manager to support retail operations, overseeing sales management, merchandising, and inventory control. The role requires excellent customer service skills and a strong background in retail management, providing a positive working environment and training for associates. Key responsibilities include promoting exceptional service, managing inventory flow, and leading safety protocols.

Benefits

Health & Wellness Insurance

Retirement Plans with Employer Match

Paid Time Off

Employee Discounts

Flexible Schedule

Tuition Reimbursement

Qualifications

• Minimum of three years retail experience.
• Ability to provide oversight to location and employees.
• Proficient in computer skills including internet operations.

Responsibilities

• Manages overall flow and inventory of donated goods, new goods, and seasonal goods.
• Trains retail associates and provides performance feedback.
• Leads safety initiatives and conducts safety training for new employees.

Skills

Customer service

Retail management

Communication

Decision making

Team leadership

Education

High school degree

Associate’s degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Assists in managing all aspects of the retail operation. Responsible for supporting daily operational management, merchandising, administrative functions, human resources functions, and overall professionalism of the retails operation.

Responsibilities & Essential Functions:

Retail & Sales Management

• Able to stand in for the Store Manager in any area as necessary and assigned.
• Understands and can work in any store function – sales, donation, textiles, and wares.
• Promotes exceptional internal and external customer service through effective communication.
• Helps manage overall flow and inventory of donated goods, new goods, and seasonal goods.
• Merchandises store effectively through signage, displays, timely features and end caps, and an overall appealing sales floor.
• Conducts inventory according to organizational guidelines.

Financial Results

• Supports goals for financial results including sales growth and increased average sales.

People Management

• Helps to establish and maintain an effective and respectful team in order to effectively achieve results.

• Trains and provides day-to-day instruction to retail associates. Creates a positive working environment. Provides performance feedback to Store Manager.

• Responsive and respectful towards others within the organization. Role models appropriate behavior (courteous and respectful interactions). Creates a positive and professional store culture.

Risk Management

• Leads through keeping safety a priority including maintaining a safe and clean work environment, establishing a safety culture, and ensuring safety procedures are followed in all aspects of the business.
• Understands and supports loss prevention practices.

• Oversees safety and is chair of the Safety Committee.
• Conducts safety training for all new employees and ensures annual retraining is completed.

• Demonstrates regard for Goodwill’s assets including property and equipment.

Administrative

• Processes payroll according to organizational guidelines.
• Completes required reporting accurately and in a timely manner.

Other

• Understands and helps to maintain Kaizen principles.

• Actively supports Mission programs carried out in the store.
• Communicates and works with other departments within Goodwill (HR, Finance, E-Commerce, etc.)
• Cooperates with other stores as appropriate for the overall business.
• Works a schedule that balances with the needs of the store including nights and weekends.

• Lives Goodwill’s values through saying thank you, having fun, respecting resources, valuing every voice and thinking first.

The above list of responsibilities is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities or duties required. Employees are expected to perform other duties as assigned.

Qualifications:

• A high school degree (or its equivalent) is required. Associate’s degree or higher preferred.
• Minimum of three years retail experience.
• Familiarity with retail concepts, practices, and procedures.
• Ability to provide oversight to location and employees. Previous supervisory experience preferred.

• Ability to make fast and accurate decisions in all aspects of daily operations.
• Ability to effectively and respectfully communicate with customers (internal and external).

• Ability to set objectives and goals; break down work into process steps; measure performance against goals; evaluate results. Ability to effectively prioritize multiple issues/tasks.

• Sense of urgency in addressing customer needs.

• Demonstrates high ethical practices with exceptional decision making abilities.
• Ability to follow instructions and work independently.
• Ability to follow all safety rules.
• Ability to travel bank on a regular schedule. Driver’s license and proof of auto insurance preferred.
• Must be proficient in computer skills including internet operations, Microsoft Word, Excel, and Outlook.

Compensation: $20.50 - $24.00/hour

Key Benefits We Offer

• Health & Wellness: Medical, dental, vision insurance, basic and voluntary life insurance as well as short-term disability and employee assistance program.
• Financial Security: Competitive salary, retirement plans with employer discretionary match, and bonus opportunity.
• Work-Life Balance: Paid time off, and flexible schedule.
• Professional Growth: Training programs, tuition reimbursement, and career advancement opportunities.
• Perks & Extras: Employee discounts, and a supportive, inclusive workplace.

Thank you for your interest in working at Goodwill. We commit to providing each applicant with a hiring experience that allows you to bring your authentic self to the table. If you need an alternative method to apply this for position, please contact Goodwill's Human Resource Department at [e-mail].