Assistant Manager Front Desk Membership Sales

Scenthound Overland Park, KS; Overland Park (KS); On-site; Full time

Job summary

A leading dog grooming business is hiring a Front Desk Sales Associate in Overland Park, focused on exceptional customer service and driving membership sales. Ideal candidates are adaptable, detail-oriented, and dog lovers, ready to support a collaborative team environment.

Benefits

Competitive hourly base pay + tips

Merit-based pay increases

Complimentary service membership for your pup

Qualifications

• Customer service experience in retail, restaurant, or gym.
• Ability to lift up to 70 pounds and stand for long periods.
• Reliable transportation and willingness to work in a smoke-free environment.

Responsibilities

• Drive membership sales through education on health and wellness.
• Ensure safety of dogs and team members at all times.
• Manage client expectations and resolve customer concerns.

Skills

Customer service experience

Problem-solving

Attention to detail

Effective communication

Time-management

Technology proficiency

Job description

Perks and Benefits:

Competitive hourly base pay + tips ranges from $15.00 to $19.00 per hour based on experience level

Merit-based pay increases

Complimentary service membership for your pup!

Who We Are

Scenthound is not your everyday dog grooming shop. We are a revolutionary concept disrupting an outdated industry, focused on the dog’s overall health and wellness, not only haircuts! Our membership-based business model allows dogs to receive routine maintenance and consistent care. At Scenthound, we are a culturally driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs. If you share our values, we’d love to hear from you!

NORTH STAR

We remove barriers so that people can love and connect with their dogs every day.

VALUES

Dog First. One Pack. Bring Love. Seek Growth. Make A Difference.

About the Position:

The front desk sales associate is a vital position at Scenthound requiring exceptional customer service, sales and organizational skills. Also includes cross-training in other positions within the dog wellness business.

This position requires:

Customer service experience (retail, restaurant, gym)

Strength to lift up to 70 pounds; stamina to stand for long periods of time

Reliable transportation

Willingness to work in a smoke-free environment

Experience Preferred

Who We Are Looking For:

We are searching for a confident multi tasker who leads with integrity, honesty, and compassion. Is a problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can assist in the day-to-day operations of the Scenter with an emphasis on critical KPIs: Average Ticket Value, Rebook Ratio, New Memberships and etc.

Tasks:

Drive membership sales through health and wellness education

Prioritize dog wellness and safety

Uphold quality standards through hands-on participation, employee audits, and training

Promptly and accurately communicate information from upper management to your team

Identify when/ where help is needed and provide assistance to keep Scenter on schedule

Assist in the creation of an environment conducive to teamwork, open communication, and Scenthound values

Manage client expectations; resolve customer concerns

Ensure the safety of dogs and team members at all times

Adhere to Scenthound sanitary and cleaning practices

Cross-Train in other positions such as dog care and bathing

Skills and Abilities:

Effective communication with team members and dog parents

Assisting in leadership, coaching, mentorship

Assisting in the recruiting, hiring, and creating a happy and effective team

Problem-solving

Attention to detail

Time-management – ability to make an efficient schedule

Computer/ technology proficiency

Accountability; hold oneself and others to a high quality of services