Assistant Manager, Food Serv - Office of Naval Intelligence

Guest Services, Inc.; Suitland (MD); In loco; USD 54.000 - 66.000; Tempo pieno

Descrizione del lavoro

Guest Services, Inc. in Maryland is seeking a Dining Room Manager to oversee daily dining operations, supervise staff, and ensure safety and high service standards across the unit.

The role includes training, scheduling, payroll oversight, and coordination with managers and chefs to deliver high-quality food service daily.

Competenze

• High School Diploma/G.E.D. equivalent required; Bachelor's degree preferred; six months restaurant management experience strongly preferred
• Food Safety certification; strong sanitation skills;
• Basic computer knowledge including Microsoft Windows, Outlook, Word, Excel, and food service POS systems

Mansioni

• Receive direction from Unit Manager and assist in overall unit operations, planning, forecasting, labor, and budgeting
• Recruit, supervise, train, schedule, discipline, and direct unit staff
• Maintain accounting records, daily reporting, and cash control; assist in managing P&L
• Respond to customer inquiries and resolve complaints
• Ensure safe facility environment including maintenance, sanitation, and hygiene
• Represent the company professionally with clients, guests, associates, and vendors
• Perform unit opening and/or closing procedures

Conoscenze

Restaurant management

Customer service

Communication

Team leadership

Problem solving

Formazione

High School Diploma/GED

Bachelor's degree preferred

Strumenti

POS systems

MS Windows

Outlook

Word

Excel

Descrizione del lavoro

Compensation Amount

60,000.00 USD Annual

Job Summary

ESSENTIAL FUNCTIONS

Monitor, problem solve, and direct workers to ensure efficient and safe completion of all retail tasks daily

Assist in training, on-boarding, and scheduling staff

Communicate regularly and professionally with numerous people including Food & Beverage Manager, Dining Room Manager, Chefs and Cooks to ensure safe, professional, and efficient food service

Participate in management and safety meetings

Under guidance of Dining Room Manager, participate in and give working direction for pre and post season setup / teardown of Dining Room

Supervise staff appropriately to enforce standards and minimize personnel conflicts

Assist in maintaining department records such as schedules, payroll, deposits, tips, and daily cash reports

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma/G.E.D. equivalent required; Bachelor's degree preferred; six months restaurant management experience strongly preferred
• Food Safety certification; strong sanitation skills;
• Basic computer knowledge & ability including Microsoft Windows, Outlook, Word, Excel, and food service POS systems

PHYSICAL AND MENTAL REQUIREMENTS

• Move about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
• Lift, carry, and push up to 15 lbs. regularly, 20-30 lbs. frequently, and up to 40 lbs. occasionally
• Withstand temperature extremes in freezer, walk-in refrigerator, and grill areas
• Able to stand for extended periods
• Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English; read and write in English
• Physical presence at the job site is essential to perform job duties

EQUIPMENT USED

• Food service POS (Point of Sale) system including cash register and credit card terminal, combination safe
• Typical office equipment (computer, phone system, fax, copier, scanner, among others.)
• Required Personal Protective Equipment (PPE) used: goggles and gloves

Job Description

• Receive direction from the Unit Manager and assist in the overall management of the unit's operations, including planning and developing daily operations, forecasting and analyzing sales, labor, and profit; and, ensuring compliance with established budget; and scheduling, supervising, and participating in the operational duties specific to the unit.
• Assist in recruiting, supervising, training, scheduling, disciplining, reviewing, and directing the unit's staff.
• Maintain accounting records, daily reporting requirement, and cash control. Assist in managing P&L statement.
• Respond to customer inquiries and resolve customer complaints.
• Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit's equipment, food production and handling, cooking, housekeeping, sanitation, dress, cash control, and employee hygiene. Notify Unit Manager of all unusual events, circumstances, or other safety or quality control issues.
• Represent the company in a professional and positive manner at all times. Maintain and enhance the company's image when interacting with clients, guests, associates, and vendors.
• Perform unit opening and/or closing procedures.

• High School Diploma or GED preferred. Bachelor's or Business Degree preferred.
• At least 1-2 years of experience in related management required.
• Food Safety Certified a plus.
• Demonstrated talent for interacting with a wide variety of people.
• Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem solve.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
• Ability to stand for the entire workday and to climb steps regularly.
• Withstanding temperature extremes in freezer, refrigerator walk-in and grill areas.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees in fast-paced environment.
• Physical presence at the job site is essential to perform job duties.

• Standard commercial cooking machinery and utensils (pots and pans, fryers, stove, among others)
• Cash registers/POS system
• Typical office equipment (computer, fax, telephone, copier, scanner, among others).

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.