24/7 Supervisor, Salaried - Pentagon

Guest Services; Arlington (VA); On-site; USD 51,000 - 63,000; Full time

Job summary

Guest Services, Inc. is seeking a Food Service Supervisor in Arlington, VA to assist the Manager in unit operations, dining area supervision, and staff development. This role focuses on delivering exceptional guest service while aligning with company goals and quality standards.

The position requires leadership in a fast-paced hospitality environment, a background in food service management, and strong teamwork to ensure consistent performance across shifts.

Qualifications

• High School Diploma or GED preferred.
• Bachelor's degree preferred.
• At least 2 years of management experience required.
• Food Safety Certification a plus.
• Demonstrated talent for interacting with a wide variety of people.
• Ability to organize and coordinate multiple priorities; work well as a team leader; problem-solve.
• Strong customer service abilities and proactive support for customers and coworkers.

Responsibilities

• Ensure complete guest satisfaction at all times.
• Handle guest complaints and resolve per customer service standards.
• Monitor dining area, cashier stations, and food stations for quality standards.
• Recruit, supervise, schedule, discipline, and direct unit staff under Manager guidance.
• Train hourly staff for peak performance and monitor development.
• Maintain safe facility environment and compliance with hygiene and safety standards.
• Notify Manager of unusual events or safety/quality control issues.

Skills

Leadership

Customer Service

Team Leadership

Problem Solving

Communication

Education

High School Diploma

Bachelor's Degree

Tools

Food Safety Certification

Job description

Compensation

Compensation Amount:57,000.00 USD Annual

Job Summary

The Food Service Supervisor assists the Manager in all aspects of unit operations and floor management, including food, beverage, equipment, and property to facilitate the fulfillment of financial goals and company initiatives. In addition, the Food Service Supervisor assists in cultivating a team environment that provides exceptional customer service while ensuring all staff members perform at a consistently high level.

Job Description

ESSENTIAL FUNCTIONS

• Ensure complete guest satisfaction at all times.
• Handle guests' complaints and solve them according to customer service standards.
• Monitor and supervise set up and maintenance of dining area, cashier stations, and/or food stations to ensure quality standards.
• Assist in recruiting, supervising, scheduling, disciplining, reviewing, and directing the unit's staff at the direction of the Manager.
• Train hourly staff for peak performance and monitor staff's development.
• Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit's equipment, food production and handling, cooking, housekeeping, sanitation, dress, cash control, and employee hygiene.
• Notify Manager of all unusual events, circumstances, or other safety or quality control issues.

Skill and Knowledge Requirements

• High School Diploma or GED preferred.
• Bachelor's or Business Degree preferred.
• At least 2 years of experience in related management required.
• Food Safety Certified a plus.
• Demonstrated talent for interacting with a wide variety of people.
• Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.

Physical and Mental Requirements

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.
• Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
• Ability to stand for the entire work day and to climb steps regularly.
• Withstanding temperature extremes in freezer, refrigerator walk-in and grill areas.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.Constantly communicates and receives verbal communication with other employees in fast-paced environment.
• Physical presence at the job site is essential to perform job duties.

Equipment Used

• Typical office equipment (computers, phone system, fax, copiers, scanners, among others).
• Food service equipment (pots and pans, stove, fridge, fryers, among others).

Company Profile

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Equal Opportunity Employer

Guest Services, Inc. is an Equal Opportunity employer.

All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.