Assistant Manager, Food & Beverage - ACL

Opry Entertainment Group & Ryman Hospitality Properties; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Opry Entertainment Group & Ryman Hospitality Properties in Austin, TX is seeking an Assistant Manager of Food & Beverage to oversee front-of-house concessions, bars and catering during events. You will lead staff, manage scheduling, training and daily operations to ensure exceptional guest service.

This role requires 3+ years in customer service and 2+ years supervisory experience, with ABC server permit, ServSafe, OSHA training preferred.

Qualifications

• 3+ years of customer service experience
• 2+ years supervisory experience
• High school diploma required
• ABC server permit and ServSafe certification preferred
• OSHA training required upon hire

Responsibilities

• Assist with managing front-of-house concessions and beverage operations
• Lead department staff, scheduling, training and evaluations
• Submit orders for purchasing food and beverage items
• Maintain inventory in line with HACCP guidelines
• Ensure cleanliness, safety and proper signage across areas
• Balance tills and cash handling procedures
• Provide staff motivation and guest service leadership
• Ensure compliance with health, safety and alcohol regulations
• Serve as Manager on Duty for events
• Perform other duties as assigned

Skills

Customer service

Interpersonal skills

Staff development

Attention to detail

Supervisory experience

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Job description

#26-0478

Austin, Texas, United States

Job Description

The Assistant Manager of F&B will assist with managing front-of-house concessions and beverage operations, including all front-of-house staffing and event functions. This position will support the overall Food and Beverage functions and day-to-day operations of concessions, bars and catering in the entertainment venue for public and private events.

• Work with department leadership to manage and lead department; assist with hiring, scheduling, training and evaluating employees. Organize and maintain personnel and timekeeping records.
• Support sales and profit goals through appropriate planning and organization of staff, inventory and expenses.
• Submit orders for purchasing food and beverage items and other products required for use in concessions and bars.
• Maintain appropriate product inventory levels and conduct regular in-house inventories as well as periodic inventories aligned with company procedures. Ensure adherence to policies and procedures for ordering, transferring, receiving, storing, tracking and controlling inventory, including the proper documentation and system entry based on HACCP guidelines.
• Ensure department is kept clean, sanitary and orderly, equipment is well-maintained, and the highestlevel of safety is achieved.
• Maintain well-stocked areas with appropriate signage and properly priced and displayed items.
• Responsible for preparation and communication of staff schedules based on review of attendance projections and ticket sales. Ensure all required positions are filled at all times during a show or event (based on actual attendance and house make-up) while also making sure appropriate staff breaks are taken and staff hours are properly controlled as budgeted.
• Perform cash-out procedures balancing tills and sales for other employees, ensuring proper cash-handling processes are followed.
• Motivate front-of-house staff for better performance and guest service and create harmonious working environment.
• Understand and comply with rules and regulations of government agencies (local health department, state Alcoholic Beverage Commission, etc.). Ensure compliance with financial, administrative and safety policies and procedures.
• Serve as departmental Manager onDuty for public and private events.
• Perform other duties as assigned.

Requirements

Education

• High school diploma required or equivalent

Experience

• 3+ years of customer service experience required
• 2+ years supervisory experience preferred

Knowledge, Skills and Abilities

• Strong interpersonal and verbal communication skills
• Superior attention to detail and organization
• Understanding of staff development and training procedures
• Computer knowledge including Microsoft Word and Excel

Licenses / Certifications

• State Alcoholic Beverage Commission (ABC) server permit required
• ServSafe certification required
• OSHA training required upon hire

Physical Requirements

Speak and hear to communicate and use both near and far vision.Stand and walk for extended periods, including on uneven surfaces and while carrying items. Frequently climb stairs throughout the venue.Regularly lift and carry up to 25 lbs., and occasionally sit, kneel, bend, and reach.Continually use gross motor skills with frequent use of bi-manual dexterity and fine motor skills for computer use.

Working Conditions

Restaurant/bar/live music environments, indoors and outdoors, subject to both kitchen and customer areas, with large crowds and elevated noise levels.