Assistant Manager, Fast-Paced Café Leadership

Swig Cumberland; Indianapolis (IN); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Earn up to $14-17/hr (tips included)

Discounted Drinks & Cookies

Flexible hours

Growth opportunities

Company-wide competitions

Job summary

Swig is hiring an Assistant Manager in the United States to oversee day-to-day restaurant operations, ensure high standards, and lead a team focused on delivering an unforgettable guest experience.

You will train and mentor staff, manage customer service and online reviews, drive sales, and optimize labor costs while maintaining a safe, clean, and welcoming environment. Flexibility with hours and a fast-paced, fun workplace are part of the role.

Qualifications

• Live by Swig's core values: Positivity, Humility, Competency, and Integrity.
• Excellent communication skills in verbal and written form.
• Collaborative, growth-focused attitude, eager to help the team succeed.
• Must be at least 16 years old.

Responsibilities

• Oversee day-to-day restaurant operations, ensuring Swig’s standards are met in both FOH and BOH.
• Train, develop, mentor, and communicate with staff to foster a positive work environment and achieve success.
• Act as the primary point of contact for customer service and manage online reviews.
• Drive sales growth and manage labor costs to improve profitability.
• Monitor and optimize operational efficiency, including prep, stocking, and staging.
• Adjust staffing schedules to ensure adequate coverage and manage labor costs.
• Assist with weekly reports, inventory management, and operational documentation.
• Uphold company values, enforce policies, and maintain a safe, clean, and organized environment.
• Complete store checklists, manage deposits, and ensure smooth operations.
• Stock, prep, and rotate food, supplies, and chemicals for smooth service.
• Craft quality drinks and food by following Swig's procedures.
• Communicate clearly with guests and teammates to ensure a smooth, seamless experience
• Assist with to-go and delivery orders, ensuring accuracy and timely service.
• Collaborate with your team to meet goals and create a welcoming atmosphere.
• Offer add-ons and special menu items, helping customers discover new favorites and enhancing their experience!
• Follow all company policies and procedures to uphold our standards and values.
• Perform other duties as needed.

Skills

Attention to detail

Communication skills

Team player

Multitasking

Food handler permit

Job description

Swig is hiring an Assistant Manager in the United States to oversee day-to-day restaurant operations, ensure high standards, and lead a team focused on delivering an unforgettable guest experience.

You will train and mentor staff, manage customer service and online reviews, drive sales, and optimize labor costs while maintaining a safe, clean, and welcoming environment. Flexibility with hours and a fast-paced, fun workplace are part of the role.